Advanced Medical Support Assistant: Access & Scheduling

US-Department-of-Veterans-Affair; Martinsburg (WV); On-site; USD 43,000 - 60,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) position is housed in the Medical Administration Service at the Martinsburg VA in Martinsburg, West Virginia. The AMSA plays a key role in access management, appointment scheduling, patient processing, and data integrity within an interdisciplinary care delivery model.

Candidates must meet basic requirements, including U.S. citizenship, education, and English proficiency; the GS-06 level involves complex administrative duties and coordination across

Qualifications

• Experience in coordinating care delivery and patient access

Responsibilities

• Schedule appointments and coordinate care using advanced clinic access principles
• Verify demographics and insurance information; relay messages
• Greet patients and handle customer service in outpatient/inpatient settings
• Enter information into electronic records and monitor clinic schedules

Skills

Advanced clinic access

Scheduling appointments

Patient processing

Interdisciplinary collaboration

Communication (written)

Education

High school diploma or GED

State/provincial proficiency certificate

Foreign Education equivalency evaluation

Job description

The Advanced Medical Support Assistant (AMSA) position is housed in the Medical Administration Service at the Martinsburg VA in Martinsburg, West Virginia. The AMSA plays a key role in access management, appointment scheduling, patient processing, and data integrity within an interdisciplinary care delivery model.

Candidates must meet basic requirements, including U.S. citizenship, education, and English proficiency; the GS-06 level involves complex administrative duties and coordination across