Advanced Medical Support Assistant — Clinic Access

U.S. Department of Veterans Affairs; Martinsburg (WV); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Federal benefits

Résumé du poste

The Advanced Medical Support Assistant (AMSA) at the Martinsburg VA Medical Center provides essential administrative support for outpatient clinics, handling complex scheduling, patient processing, and data integrity. This role interacts with care teams to ensure prompt access to care and high-quality veteran service while maintaining privacy and compliance.

Applicants must meet federal requirements, with GS-6 level experience and proficiency in English; the position offers comprehensive federal

Qualifications

• High school diploma or GED or equivalent required.
• English language proficiency as per 38 U.S.C.
• Experience at GS-06 level or higher with ability to manage complex administrative patient support.

Responsabilités

• Manages appointment scheduling using advanced clinic access principles and maintains demographic/insurance data.
• Performs front-line customer service in person and by phone; conducts informed patient processing and scheduling adjustments.
• Collaborates with interdisciplinary teams to ensure access to care and optimal patient flow; supports CPARS/CPRS record updates.

Description du poste

The Advanced Medical Support Assistant (AMSA) at the Martinsburg VA Medical Center provides essential administrative support for outpatient clinics, handling complex scheduling, patient processing, and data integrity. This role interacts with care teams to ensure prompt access to care and high-quality veteran service while maintaining privacy and compliance.

Applicants must meet federal requirements, with GS-6 level experience and proficiency in English; the position offers comprehensive federal