Advanced Medical Support Assistant

U.S. Department of Veterans Affairs

Appleton (WI)

On-site

USD 47,000 - 62,000

Full time

2 days ago

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Job summary

U.S. Department of Veterans Affairs, Veterans Health Administration, John H. Bradley Outpatient Clinic in Appleton, Wisconsin, seeks an Advanced Medical Support Assistant to support medical administration services.

The AMSA coordinates with the patient care team to monitor clinic schedules and assists with pre-registration, messaging, and data entry into the electronic record. The position operates Monday through Friday, 8:00am to 4:30pm, with no telework available.

Qualifications

Transcript must be submitted with application for educational qualifications
Foreign education requires Certificate of Foreign Equivalency for credit and must be verified
This federal position is open under the Public hiring path

Responsibilities

Coordinates with patient care team to monitor clinic appointment availability and utilization to support clinic schedules.
Reviews and follows up on open encounters and return-to-clinic orders daily; communicates with care teams and external agencies as needed.
Operates computerized systems; handles pre-registration, patient messaging, and team huddles; enters data into electronic records.

Job description

Department: Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant (AMSA) within Medical Administration Services at the John H. Bradley Outpatient Clinic in Appleton, Wisconsin.

Key Responsibilities

Duties: Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

Reviews and follows up on open encounters and return to clinic orders daily Develops and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge.

Operates Computerized Programs Demonstrates Courtesy and Professionalism Performs Required Pre-Registration Activities Screens/receives phone calls in a courteous and timely manner. Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.

Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. All other duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 04399F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47488 – $61734/yr.

What is the application deadline?

Applications close on 2026-11-12.

What is the work schedule?

This is a Monday- Friday 8:00am-4:30 pm position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.