Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Alamosa (CO)

On-site

USD 45,000 - 76,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs invites applications for Advanced Medical Support Assistant positions across Care in the Community, PACT, Call Center and specialty clinics.

AMSAs provide administrative patient support within an interdisciplinary team to ensure timely, accurate care for Veterans. These roles involve coordinating clinic utilization, preparing clinic setups, communicating with patients and care teams, processing secure messages, tracking follow-ups, and supporting pre-visit

Qualifications

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
If using post-high school education to substitute for experience, you must submit a copy of your unofficial or official transcript with your application.
Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Responsibilities

Coordinates with the patient care team to review clinic utilization using various reports.
Ensures clinic setup is monitored to support the clinic needs and makes adjustments.
Develops and maintains communication with the patient, interdisciplinary team, VA centers, and other agencies.
Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results.
Develops and manages a tracking system for follow up care (consults, tests, etc.).
Monitors pre-appointment requirements to assure readiness for visits/procedures.

Education

High school diploma or equivalent

College transcript (official)

GED Certificate

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service; Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.

Key Responsibilities

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2027.Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. AMSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.

The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services.

Duties include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports. Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results. Develops and manages a tracking system for follow up care such as consults, tests, etc.. Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues. Work Schedule: Full time; Work schedule will be determine upon selection.

Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55466A / 55688A Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If using post-high school education to substitute for experience, you must submit a copy of your unofficial or official transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Total Rewards of a Allied Health Professional

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $75642/yr.

What is the application deadline?

Applications close on 2027-09-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.