Advanced Medical Support Assistant

Veterans Health Administration

Spokane (WA)

Hybrid

USD 57,000 - 74,000

Full time

5 days ago

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Job summary

The Advanced Medical Support Assistant (AMSA) position at Veterans Health Administration in Spokane supports clinicians by handling administrative tasks, managing patient communications, and coordinating care with nursing and medical staff. The AMSA acts as a liaison with internal teams and external agencies to ensure timely, accurate information flows.

Duties include training new staff, serving as acting lead when needed, handling escalated calls, entering data, and using VANTS and Microsoft

Qualifications

High school diploma or equivalent required.
Strong communication and customer service skills.
Ability to manage multiple tasks with minimal supervision.

Responsibilities

Act as secondary preceptor for new MSA staff.
Serve as SME on MSA function and duties.
Fill in as Acting Lead when the Lead is absent.
Handle escalated calls from other MSAs.
Assist in training team members in administrative or technical tasks.
Participate in team meetings on patient care planning and CCAS coordination using VANTS and vendor meetings.

Skills

Customer service

Data entry

MS Office

Communication

Training

Education

High school diploma or equivalent

Tools

Microsoft Office

VANTS

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) serves as the liaison between patients, nursing staff, medical staff, outside agencies and other VA Medical Centers in their assigned area and serves customers both internal and external. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.

VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need. Duties will include but are not limited to:

Act as the secondary preceptor for new MSA staff.
Act as a subject matter expert on MSA function/duties
Fill in as "Acting Lead" when the Lead is absent
Take over escalated calls from other MSAs
Assists in training of team members for specific administrative or technical training.
Participates in team meetings where patient care planning and management of CCAS utilizing VANTS & virtual meetings with contract vendor for coordination of contract Community Care.

Ability to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Processing and record keeping of inpatient medical records.
Manual and electronic data entry.
Providing reception to incoming and outgoing customers and communication.
Utilizes Microsoft Office software to compile data and formulate reports.

Work Schedule: 0800-1630 Compressed/Flexible:Not Available Telework: Ad-hoc only Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Available Permanent Change of Station (PCS): Not Available PCS Appraised Value Offer (AVO): Not Available

Requirements & Education

If selected, to meet the basic requirement of high school education or equivalent and prior to a job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $56794 – $73832/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.