Advanced Medical Support Assistant

U.S. Department of Veterans Affairs

Livermore (CA)

On-site

USD 59,000 - 84,000

Full time

5 days ago

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Job summary

The Advanced Medical Support Assistant (AMSA) position at the U.S. Department of Veterans Affairs sits within the Patient Administrative Support Service.

The AMSA collaborates with the health care team to manage patient intake, scheduling, and records across clinics, following established VA rules and privacy requirements. Key duties include receptionist tasks, admitting patients, routing, and providing phone support, with cross-training to cover clinics as staffing requires.

Qualifications

Experience in administrative support within a clinical or health care setting.

Responsibilities

Receive patients and initiate admitting process, route to destinations, provide telephone assistance and triage calls.
Schedule outpatient clinic appointments using the Integrated Scheduling Solution (ISS).
Participate in data collection and audit for diagnostic codes and outpatient procedures.
Manage medical records and protect sensitive data under Privacy Act and VA policies.

Skills

Scheduling appointments

Phone support

Data collection

Medical records management

Customer service

Tools

ISS

EWL

VCL

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) position is organizationally aligned under the Patient Administrative Support Service within the Business Administration Service. The position is expected to work closely with all members of the health care team and will receive program direction and guidance from the team's leadership (i.e., MSA Supervisor, section chief, service chief, etc.).

Key Responsibilities

Duties include receiving patients on the unit, initiating the admitting process, routing patients to their destinations, providing telephone assistance, triaging telephone calls, gathering demographics, and scheduling appointments. The AMSA is cross-trained to provide coverage for other clinics within the health care system as staffing needs dictate.

GENERAL DESCRIPTION OF ASSIGNED DUTIES INCLUDES BUT IS NOT LIMITED TO: The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions within a patient-aligned care team (PACT), primary care clinic, specialty clinic, or outbound clinical support (OCS) / patient scheduling unit. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model.

The incumbent is considered the team clinic/area authority on a variety of processes, regulations, policies, and procedures regarding eligibility and benefits, clinic support, statistical and data collection, medical record management, and customer service. The incumbent must interpret and implement regulations accurately to reflect current operating procedures. The role is complex and requires flexibility and independent decision-making.

Scheduling Duties: The incumbent schedules outpatient clinic appointments using the Integrated Scheduling Solution (ISS). The incumbent follows nationally established business rules to schedule appointments for Veterans. This includes clinic visits, consultations, and entries into the Electronic Wait List (EWL) and Veterans Choice List (VCL). The incumbent completes the mandatory national and local training requirements for the outpatient scheduling process.

The incumbent is required to complete the 2-week VHA Scheduler Training for Internal Schedulers (VHA-1 52) curriculum and receive a passing score on all required TMS post-tests and a passing score of 75% or higher on the scheduling Hands-On demonstration and competencies.

Outbound Clinical Support/Call Center Duties (if applicable): AMSAs assigned to the outbound clinical support (OCS)/call center provide information and resolution to Veterans' requests within scope, use administrative judgment to elevate symptomatic concerns to clinical staff or direct the contact to the appropriate discipline for resolution; screen incoming contacts and independently route the contacts to the appropriate area for resolution; utilize various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit; and operate within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software.

Data Collection: Incumbent will participate in data collection efforts put forth by this health care system. Responsibilities include, but are not limited to, the following: Process all encounter forms and audit for accuracy of diagnostic codes and outpatient procedure codes. Work closely with providers and bring to their attention errors or discrepancies. Generate a daily appointment management report and clear any actions required or errors in data entry.

Daily capture patient private insurance information in the ICB system. Medical Record Management: In the performance of official duties, the incumbent has regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974, and other applicable laws, Federal regulations, Department of Veterans Affairs statutes and policies, and VHA policies.

Other duties as assigned Work Schedule: M-F 8:00 am - 4:30 pm or as determined by the supervisor. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 09262-F

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $59176 - $84154/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.