Medical Support Assistant (Advanced)

Veterans Health Administration

Bartlesville (OK)

On-site

USD 54,000 - 71,000

Full time

4 days ago

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Job summary

The Advanced Medical Support Assistant (AMSA) at the Department of Veterans Affairs provides administrative and customer service support to Veterans and healthcare teams. Duties include scheduling appointments, processing consults, coordinating VA and community care, maintaining patient records, and verifying demographic and insurance information to ensure timely access to quality care.

It requires collaboration with interdisciplinary teams, adherence to privacy and safety requirements, and

Qualifications

High school education or equivalent required for federal employment.
Copy of high school diploma or transcript (official/unofficial) or GED must be provided if selected.
Certification of foreign equivalence if applicable may be required for foreign education.

Responsibilities

Schedules, cancels, and coordinates patient appointments to ensure timely access to care.
Maintains accurate appointment schedules and prepares pre-appointment documentation.
Collaborates with primary care, specialty clinics, mental health, dental, and community care providers to coordinate patient care.
Processes patient consults and enters authorizations per Office of Community Care procedures.
Verifies patient identity and updates demographic and insurance information to maintain accurate records.
Promotes enrollment and use of My HealtheVet (MHV) where applicable.

Skills

Scheduling appointments

Customer service

Records management

Interdisciplinary collaboration

Education

High school diploma or equivalent

High school transcript (official/unofficial)

GED Certificate

Homeschooling completion

Proficiency certificate issued by a State or Education Board

College transcript (official)

Tools

CPRS

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) provides administrative and customer service support to Veterans and healthcare teams. Duties include scheduling appointments, processing consults, coordinating VA and community care, maintaining patient records, verifying demographic and insurance information, and ensuring timely access to quality care.

Key Responsibilities

IMPORTANT NOTICE: This is an open continuous announcement and will remain open until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. The Advanced Medical Support Assistant (AMSA) performs duties that include, but are not limited to: Schedules, cancels, and coordinates patient appointments to ensure timely access to healthcare services.

Maintains accurate appointment schedules and prepares required pre-appointment documentation. Collaborates with interdisciplinary healthcare teams, including primary care, specialty clinics, mental health, dental, and community care providers, to coordinate patient care. Processes patient consults and enters appropriate authorizations in accordance with Office of Community Care procedures and guidelines.

Communicates with VA and community providers to coordinate appointments, verify acceptance of VA patients and payments, and facilitate continuity of care. Obtains, reviews, scans, and documents medical records and information from community providers in the Computerized Patient Record System (CPRS). Verifies patient identity and updates demographic information during check-in and telephone interactions to maintain accurate patient records.

Collects, verifies, scans, and updates patient health insurance information, including identifying third-party insurance coverage. Provides professional customer service by responding to patient inquiries, addressing concerns, and directing patients to appropriate staff or departments. Coordinates internal and external healthcare services by communicating with Veterans, providers, and other healthcare professionals.

Promotes Veteran enrollment and utilization of My HealtheVet (MHV). Maintains confidentiality of sensitive patient information and complies with VA privacy, security, and patient safety requirements. Work Schedule: Full time; Work schedule will be determined upon selection. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 54009-A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Copy of high school diploma
High school transcript (unofficial or official)
GED Certificate
Homeschooling completion
Proficiency certificate issued by a State or Territorial Board or Department of Education
College transcript (official)

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54307 – $70599/yr.

What is the application deadline?

Applications close on 2027-09-30.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.