Advanced Medical Access Coordinator

U.S. Department of Veterans Affairs; Town of Tomah (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Tomah, Wisconsin, seeks an Advanced Medical Support Assistant to support Health Administration Services at the Tomah VA Medical Center.

You will handle scheduling, patient processing, demographic updates, and eligibility verification to ensure efficient access to care. Responsibilities include coordinating appointments, assisting the care team, handling patient communications, and applying VHA scheduling directives.

Qualifications

• Must be a U.S. citizen.
• English proficiency in speaking and writing.
• Experience: No experience required.
• Education: High school diploma or GED or equivalent.
• Foreign education: evaluate equivalence if completed outside the U.S.
• GS-6 requires one year of specialized experience in MSA duties.
• Experience examples include scheduling, patient communication, and coordinating appointments.

Responsibilities

• Recommends changes to clinic procedures based on guidelines.
• Uses advanced patient systems to support multiple clinics.
• Coordinates appointment availability and scheduling to meet clinic needs.
• Communicates with non-VA facilities as needed.
• Prepares correspondence for normal lab results.
• Manages follow-up care (consults, tests, etc.).
• Screens calls and processes requests while protecting patient privacy.
• Processes secure messaging via MyHealtheVet and coordinates with care team.
• Participates in team huddles and meetings to plan patient care.
• Evaluates patient information to determine immediacy of appointments.
• Guides patients through hospital systems and inputs referrals.

Skills

Collaboration

Prioritization

Communication

Reports

Health care process

Policies & procedures

Medical terminology

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in Tomah, Wisconsin, seeks an Advanced Medical Support Assistant to support Health Administration Services at the Tomah VA Medical Center.

You will handle scheduling, patient processing, demographic updates, and eligibility verification to ensure efficient access to care. Responsibilities include coordinating appointments, assisting the care team, handling patient communications, and applying VHA scheduling directives.