Advanced IT Support Analyst II — Research Institute

UNAVAILABLE; Portland (OR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible/hybrid work arrangement

Professional development

Job summary

The Oregon Institute of Occupational Health Sciences, part of OHSU, is seeking a Computer User Support Analyst 2 to provide advanced end-user IT support for ~100 computers across campus and remote sites. The role includes troubleshooting hardware/software, training users, and coordinating hardware purchases and licensing, with hybrid on-site/remote work options.

Applicants should have at least an associate degree with two years of IT experience or a CS-related bachelor’s degree (or equivalent).

Qualifications

• Associate’s degree plus two years’ computer support or IT experience.
• Bachelor’s degree in computer science or related field; OR equivalent combination of training/experience.

Responsibilities

• Provide advanced end-user support for core and environment-specific OHSU systems across campus.
• Troubleshoot network access, hardware, software, printers; perform repairs and part replacements.
• Coordinate hardware installation, maintenance, and licensing records.
• Provide training for end users on teleconferencing, video conferencing, and software.
• Support Exchange Online, email/calendar, and cross-platform software compatibility.

Skills

Hardware troubleshooting

End-user support

Mac & Windows

Outlook & Exchange Online

Active Directory

Communication (written)

Multi-tasking

Purchasing/Procurement

Education

Associate’s degree + 2 years IT experience

Bachelor’s degree in CS or related field

Equivalent combination of training/experience

Tools

None

Job description

The Oregon Institute of Occupational Health Sciences, part of OHSU, is seeking a Computer User Support Analyst 2 to provide advanced end-user IT support for ~100 computers across campus and remote sites. The role includes troubleshooting hardware/software, training users, and coordinating hardware purchases and licensing, with hybrid on-site/remote work options.

Applicants should have at least an associate degree with two years of IT experience or a CS-related bachelor’s degree (or equivalent).