IT Support Analyst — End-User Tech Champion

O'Reilly Technology Services, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental, and视

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts seeks an IT Support Analyst I to resolve end-user hardware and software issues. You will respond to inquiries, troubleshoot problems, and identify practical IT solutions across systems and applications.

You will provide first-level support, manage incidents via the ticketing system, and communicate clearly with internal users. A Bachelor's degree or equivalent is required, with 4–6 months of help desk exposure preferred.

Qualifications

• Bachelor's Degree or equivalent level is required.
• Strong customer service and communication skills required.
• Experience providing first level IT help desk support preferred.
• Familiarity with ticketing systems and ITIL-like processes preferred.

Responsibilities

• User Support via phone, chat and internal ticketing system for hardware, software, and end-user issues.
• Provide first level troubleshooting and incident support for computer systems, servers, software, POS hardware, store operations, telephony, LAN/WAN.
• Data management using internal systems to access required information.
• Assist internal clients and teams with standard administrative tasks and support.

Skills

Problem analysis

Interpersonal communication

Customer service

Research and initiative

Team and independent work

Networking basics

Verbal communication

Documentation and policy adherence

Troubleshooting process

Office software proficiency

OS setup and maintenance

Bi-lingual (written/spoken)

CompTIA Linux+ (cert)

Education

Bachelor's Degree or Equivalent Level

Job description

O’Reilly Auto Parts seeks an IT Support Analyst I to resolve end-user hardware and software issues. You will respond to inquiries, troubleshoot problems, and identify practical IT solutions across systems and applications.

You will provide first-level support, manage incidents via the ticketing system, and communicate clearly with internal users. A Bachelor's degree or equivalent is required, with 4–6 months of help desk exposure preferred.