Advanced Guest Services Attendant

Vail Resorts; Beaver Creek (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Free passes

Discount lift tickets

Free ski lessons

Retail discounts

401(k) plan

Employee assistance

Training & development

Referral program

Job summary

Vail Resorts is hiring a Winter Seasonal Advanced Guest Services Attendant in Beaver Creek, CO. The role supports call center agents, answers guest questions about resort activities, and handles escalations with professionalism.

The position offers full-time and part-time hours, 18+ age requirement, and housing availability for the winter season 2026/2027. Starting wage ranges from $22.00 to $26.88 per hour, with housing options and extensive training provided.

Qualifications

• High school diploma or equivalent required.
• Previous experience in guest service required.
• Ability to work outside, on your feet, in all weather conditions for long periods of time.
• Microsoft Office proficiency required.
• Flexible schedule including weekends and holidays required.
• Read, write, speak, and comprehend English required.
• College degree preferred.
• Previous experience in Lodging/Hospitality/Call Center preferred.
• Previous supervisory experience preferred.

Responsibilities

• Responsible for ongoing training and development of new and existing staff.
• Supervise shifts—handling escalations, room-moves, team needs, and tasks assigned by manager.
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch to appropriate Property Management office and log all calls.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
• Explain guest pay folios over the telephone and e-mail receipts.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
• Other duties as assigned.

Skills

Guest service experience

English proficiency

Microsoft Office

Education

High school diploma or equivalent

College degree - preferred

Tools

Microsoft Office

Job description

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly with the utmost professionalism.

Job Specifications

• Starting Wage: $22.00/hr - $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Responsible for ongoing training and development of new and existing staff
• Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
• Explain guest pay folios over the telephone and e-mail receipts.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
• Other duties as assigned

Job Requirements

• High school diploma or equivalent - required
• Previous experience in guest service – required
• Ability to work outside, on your feet, in all weather conditions for long periods of time
• Microsoft office proficiency - required
• Flexible schedule including weekends and holidays- required
• Read, write, speak, and comprehend English - required
• College degree - preferred
• Previous experience in Lodging/Hospitality/Call Center - preferred
• Previous supervisory experience - preferred

The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.