Adult Programs Operations & Compliance Specialist

UCP of Central Arizona; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

UCP of Central Arizona in Phoenix, AZ is seeking an Adult Program Support Specialist to provide administrative, operational, and compliance support across Adult Programs with a primary focus on HCBS. This role serves as the central point for day-to-day program operations, maintaining organized workflows, accurate records, and data tracking to support efficient service delivery.

You will collaborate with program leadership, Care Coordination, DCWs, members and families, and other departments to

Qualifications

• High school diploma or equivalent required.
• Experience in developmental disability or care coordination preferred.
• Ability to manage detailed information and meet deadlines.

Responsibilities

• Coordinate day-to-day administrative workflows for Adult Programs, HCBS.
• Maintain program documentation for compliance with regulatory requirements.
• Track data across Focus, EVV, and internal systems.
• Support billing and authorization processes with accurate data tracking.
• Develop and maintain SOPs and consistent administrative workflows.

Skills

Attention to Detail

Critical Thinking

Workflow Management

Communication

Organization

Customer Service

Accountability

Education

High school diploma or equivalent

Associate or Bachelor's degree (preferred)

Tools

Spoke Choice

Focus

EVV

Microsoft Word

Excel

PowerPoint

Outlook

DDD applications

Job description

UCP of Central Arizona in Phoenix, AZ is seeking an Adult Program Support Specialist to provide administrative, operational, and compliance support across Adult Programs with a primary focus on HCBS. This role serves as the central point for day-to-day program operations, maintaining organized workflows, accurate records, and data tracking to support efficient service delivery.

You will collaborate with program leadership, Care Coordination, DCWs, members and families, and other departments to