Behavioral Health Program Support Specialist

Crossroads Inc; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision and life

Paid time off

Tuition Reimbursement

Job summary

Crossroads in Phoenix seeks an Assistant Program Coordinator to support the Program Coordinator in facility operations and client services. You will handle intake, orientation, office duties, and documentation while guiding staff and ensuring compliance with regulations.

The role requires strong communication and organizational skills, experience in behavioral health, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Direct service experience in behavioral health or related field preferred.
• Strong written and verbal communication skills; ability to interact with diverse audiences.
• Ability to maintain organization, meet deadlines, and handle confidential information.
• Familiarity with medications management and intake processes is a plus.

Responsibilities

• Assist with all aspects of Program Coordinator duties including intake and orientation.
• Open office, manage phones, deliver messages, mail tasks.
• Prepare routine correspondence, copies, and filing.
• Assist in delegation of tasks to staff.
• Support BHT with training and guidance.
• Maintain and distribute documentation to night staff.
• Assist in self-administration of medication and supervise medication logs.
• Monitor client meeting cards and contacts with sponsors/probation officers.
• Explain program requirements and resident rules.
• Provide facility tours and sessions for referring agencies and clients.
• Assist clients with government assistance applications and referrals.
• Ensure compliance with policies and licensure; monitor regulatory rules.
• Oversee shift reports, rounds, and client presence.
• Chaperone clients to offsite appointments.
• Perform other duties as required.

Skills

Communication skills

Documentation

Interpersonal skills

Customer service

Education

High school diploma or GED

1-2 years related experience

Peer Recovery Support Specialist credential preferred

Tools

Microsoft Office

EMR knowledge

Job description

Crossroads in Phoenix seeks an Assistant Program Coordinator to support the Program Coordinator in facility operations and client services. You will handle intake, orientation, office duties, and documentation while guiding staff and ensuring compliance with regulations.

The role requires strong communication and organizational skills, experience in behavioral health, and the ability to manage multiple tasks in a fast-paced setting.