Adult Education Office Assistant (Clerical)

Community College of Rhode Island; Providence (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

CCRI is seeking an Office Assistant for the Adult Education Department to serve on the front line and support registration, enrollment, and scheduling for open enrollment and contract classes.

The role requires bilingual English/Spanish abilities, strong data entry skills, and a focus on customer service and accurate record keeping. Collaboration with a diverse team is expected.

Qualifications

• High school diploma or equivalent required.
• Bilingual English and Spanish.
• Strong customer service and communication skills.
• Proficient with word processing, spreadsheets, and database applications.
• Accurate, precise data reporting.

Responsibilities

• Register students enrolling in CCRI Adult Ed Department classes and assist with course selection and scheduling.
• Resolve enrollment, scheduling, and record-keeping issues at registration locations.
• Be knowledgeable about all Adult Ed programs and the registration process; disseminate information by phone, in person, and online.
• Perform data entry using Augusoft and other systems; monitor enrollment and class cancellations.
• Maintain files and secure records; operate office equipment; respond courteously to inquiries.
• Collaborate with staff in a diverse, inclusive environment and participate in staff development.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Data entry & databases

Attention to detail

Organizational skills

Independent work

Education

High School Diploma or Equivalent

Tools

Word processing

Spreadsheets

Database applications

Job description

Job Summary

Under the general supervision of the Adult Ed Department Director, serve as a frontline Office Assistant for Adult Ed Department.

Duties and Responsibilities

• Register students enrolling in the Adult Ed Department (AEd) open enrollment and contract classes. As necessary, assist students having course selection and/or scheduling problems.
• Resolve problems that may arise at other AEd registration locations regarding enrollment, scheduling and record keeping.
• Be thoroughly knowledgeable about all Adult Ed programs and services, including the registration process
• Disseminate program information by telephone, in person, and electronically to potential and existing students as needed
• Perform data entry using Augusoft and other data systems
• Assist with monitoring the enrollment, scheduling, and cancellation of classes as needed, and contact registered students in case of cancellation, class delays and payment issues
• Maintain files and secure records
• Operate copy machine, facsimile and other office equipment as needed
• Act in a courteous and responsive way to customer needs and inquiries
• Participate in staff development activities offered through CCRI and/or the Division
• Work collaboratively with others in a diverse and inclusive environment
• Perform other duties as assigned.

Minimum Requirements

• High School Diploma or Equivalent
• Bilingual (English and Spanish)
• Ability to provide high levels of customer service with appropriate communication and interpersonal skills
• Proficiency with computerized file maintenance, word processing, spreadsheets, and database applications
• Accuracy and precision in data reporting
• Excellent organizational skills
• Ability to work independently in a busy environment

Applicants must be authorized to work for ANY employer in the U.S. We are unable tosponsoror take over sponsorship of any employmentvisa including student visas.