Adult Education Office Assistant (Clerical)

CCRI; Providence Forge (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

CCRI's Adult Ed Department seeks an Office Assistant to provide frontline support under supervision of the Department Director. The role handles student registration, scheduling, and open enrollment for AEd programs, ensuring accurate data entry and record keeping.

You will assist students in person, by phone, or online, disseminate program information, and work with diverse teams to maintain smooth operations. Strong bilingual communication is required.

Qualifications

• Must have a High School Diploma or equivalent.
• Bilingual in English and Spanish.
• Provide high levels of customer service.
• Proficient with word processing, spreadsheets, and database applications.
• Accurate data reporting.
• Strong organizational skills.
• Ability to work independently in a busy environment.

Responsibilities

• Register students for open enrollment and contracted classes.
• Assist with course selection and scheduling problems.
• Resolve enrollment/scheduling issues at various AEd locations.
• Provide information by phone, in person, and electronically.
• Perform data entry using Augusoft and other systems.
• Monitor enrollment, scheduling, and cancellations; inform students about delays or issues.
• Maintain files and secure records.
• Operate office equipment (copy machine, fax).
• Interact courteously with customers.
• Participate in staff development and work with diverse team.
• Perform other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Data entry

Computer literacy

Organizational skills

Independent work

Education

HS Diploma

Job description

Job Summary

Under the general supervision of the Adult Ed Department Director, serve as a frontline Office Assistant for Adult Ed Department.

Duties And Responsibilities

• Register students enrolling in the Adult Ed Department (AEd) open enrollment and contract classes. As necessary, assist students having course selection and/or scheduling problems.


• Resolve problems that may arise at other AEd registration locations regarding enrollment, scheduling and record keeping.


• Be thoroughly knowledgeable about all Adult Ed programs and services, including the registration process


• Disseminate program information by telephone, in person, and electronically to potential and existing students as needed


• Perform data entry using Augusoft and other data systems


• Assist with monitoring the enrollment, scheduling, and cancellation of classes as needed, and contact registered students in case of cancellation, class delays and payment issues


• Maintain files and secure records


• Operate copy machine, facsimile and other office equipment as needed


• Act in a courteous and responsive way to customer needs and inquiries


• Participate in staff development activities offered through CCRI and/or the Division


• Work collaboratively with others in a diverse and inclusive environment


• Perform other duties as assigned.

Minimum Requirements

• High School Diploma or Equivalent


• Bilingual (English and Spanish)


• Ability to provide high levels of customer service with appropriate communication and interpersonal skills


• Proficiency with computerized file maintenance, word processing, spreadsheets, and database applications


• Accuracy and precision in data reporting


• Excellent organizational skills


• Ability to work independently in a busy environment

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.

Since opening its doors for the first time on September 24, 1964, the Community College of Rhode Island has created a strong foundation as the state’s only associate degree-granting institution serving all Rhode Islanders with an affordable, high-quality education.

CCRI participates in E-Verify.