Adult Education & ESOL Intake Assistant

Frederick Community College; Maryland; On-site; USD 30,000 - 34,000; Part time

Job summary

Frederick Community College is seeking an Adult Education & ESOL Intake Assistant to support GED, Adult Basic Education, and ESOL programs. You will assist with recruitment, orientation, testing, and data collection, while welcoming and guiding students through enrollment and progression.

The role requires at least one year of experience in learning support and community service, with emphasis on cross-cultural communication and reliable, timely reporting.

Qualifications

• High school diploma or GED.
• At least 1 year experience supporting learning (e.g., teaching, tutoring, training, coaching, mentoring).
• At least 1 year experience in community service or engagement (e.g., volunteering, advocacy).

Responsibilities

• Set up rooms/equipment for student intake, orientation, and testing activities.
• Assist students with directions or guide them to event or class locations.
• Welcome students and facilitate communication during the orientation process.
• Conduct student interviews and make notes.
• Facilitate completion of program forms and documentation accurately and efficiently.
• Troubleshoot interruptions during events and seek support as needed.
• Demonstrate sensitivity and maintain student confidentiality (FERPA).
• Facilitate student assessment using program tools and administer assessments.
• Maintain test security and a compliant test environment.
• Ensure compliance with testing policies and procedures.
• Perform scoring, reporting, and follow-up duties as trained.
• Assist with archiving, filing, or other office tasks.
• Attend trainings and complete required certifications (CASAS).
• Fulfill other duties as assigned.

Skills

Support learning

Community engagement

Bilingual English/Spanish or French

Reliability

Cross-cultural communication

Email & calendar tools

Flexible schedule

Education

High school diploma or GED

Job description

Position Information

Requisition Number

AS1020P

Job Title

Adult Education & ESOL Intake Assistant

Pay Rate

$22.60 hourly

Position Type

Part-time Variable Schedule

Position Summary

The Intake Assistant supports the Adult Education (GED & Adult Basic Education) and/or ESOL (English language learner) programs in recruiting, welcoming, and serving students while demonstrating sensitivity to and understanding of community college students’ diverse academic, socioeconomic, cultural, disability, and racial/ethnic background and using varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

The Intake Assistant assists the Intake Assessment Specialists with orientation, testing, student data collection and recordkeeping, and other events or processes that recruit and intake students into programs and support students in enrollment and progression through programming.

The Intake Assistant schedule includes events that occur in a monthly or bi-monthly cycle, in varied timeframes (mornings, evenings, or Saturdays). Assistants are surveyed (usually monthly) for availability to work specific upcoming dates.

Essential Duties and Responsibilities

These duties are intended only as examples of the various types of job duties to be performed. The omission of specific duties does not exclude them from the position where the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

• Set up rooms/equipment (ex: iPads) for student intake, orientation, and testing activities.
• Assist students with directions or guide them to event or class locations.
• Welcome students and facilitate communication during the orientation process.
• Conduct student interviews and make notes.
• Facilitate completion of LACES and other program forms and documentation accurately and efficiently, using electronic devices.
• Troubleshoot interruptions or obstacles during events; problem-solve or seek support as needed.
• Demonstrate sensitivity in interaction with students; maintain student confidentiality; comply with all FERPA (Family and Educational Rights and Privacy Act) guidelines.
• Facilitate student assessment using program tools (ex: oral & writing assessments).
• Administer and proctor assessments, electronically or using paper forms.
• Maintain test security and manage a consistent and compliant test environment.
• Ensure student compliance with testing policies (ex: timing).
• Follow test procedures and report any issues or irregularities.
• Perform scoring, reporting (paperwork), and follow-up duties as trained/directed.
• Assist with archiving, filing, or other “office” support, as needed.
• Attend required trainings and complete required certifications ( CASAS , etc.).
• Fulfill other duties as assigned.

Required Minimum Qualifications

• High school diploma or GED
• At least 1 year experience supporting learning (ex: teaching or tutoring, training, coaching, mentoring)
• At least 1 year experience in community service or engagement (ex: volunteering, advocacy)

Desired Qualifications

• Ability to communicate fluently in and translate between English and a second language – most desired: Spanish or French
• Reliability and proficiency in workplace basics, including accurate and timely reporting
• Sensitivity in cross-cultural and cross-language communication
• Ability to interact positively with a diverse population of adults
• Competence using email and calendar tools
• Ability to troubleshoot and problem-solve during student events
• Demonstrated ability to learn on the job or to be trained
• Availability in multiple timeframes (mornings, evenings, and/or weekends)

Work Schedule

Schedule based on varied orientation, testing, and program needs to include mornings, evenings and Saturdays.

Full/Part Time

Part Time

Telework Eligible?

No

Essential Personnel?

No

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * To be considered for this position, candidates must possess a high school diploma or GED and have at least one year of experience supporting learning through activities such as teaching, tutoring, training, coaching, or mentoring. Candidates must also have at least one year of experience in community service or engagement, including volunteer work, advocacy, or other community-focused initiatives. Please indicate below whether you meet these minimum qualifications:
  • Yes, I meet these minimum qualifications.
  • No, I do not meet the minimum qualifications.

Documents Needed To Apply

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

• Other Relevant Document

7932 Opossumtown Pike
Frederick, MD 21702
301.846.2400

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