Ads Solutions Customer Growth & Success Manager

OpenAI; San Francisco (CA); Hybrid; USD 162,000 - 230,000; Full time

Job summary

OpenAI is seeking a Customer Success Manager for Ads Solutions in San Francisco. You will own relationships with a portfolio of advertisers, guiding onboarding, campaign launches, and performance optimization to drive product adoption and responsible growth.

You’ll collaborate with Sales, Product, Analytics, and Policy to resolve issues, leverage feedback, and scale best practices across the advertising ecosystem.

Qualifications

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Comfort interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying (e.g. SQL, advanced Excel/Sheets).

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Skills

Digital advertising

Account management

Customer success

SQL

Excel/Sheets

Tools

SQL

Excel

Job description

OpenAI is seeking a Customer Success Manager for Ads Solutions in San Francisco. You will own relationships with a portfolio of advertisers, guiding onboarding, campaign launches, and performance optimization to drive product adoption and responsible growth.

You’ll collaborate with Sales, Product, Analytics, and Policy to resolve issues, leverage feedback, and scale best practices across the advertising ecosystem.