ADR Case Coordinator & Client Services Specialist

JAMS; Los Angeles (CA); On-site; USD 42,000 - 59,000; Full time

Job summary

JAMS in Los Angeles is seeking a detail-oriented legal administrative professional to support Case Managers and Panelists throughout the lifecycle of each case. You will coordinate scheduling, prepare materials, and ensure accurate task execution under supervision.

Ideal candidates have 2–4 years in legal admin or client service roles, with strong verbal and written communication skills and proficiency in ADR processes.

Qualifications

• Bachelor's degree in a related discipline. Preferred.
• 2-4 years of working in a legal administrative or assistant role. Required.
• 2-4 years of working in legal and client service role. Plus
• Proficiency in ADR processes and procedures. (Preferred)
• Knowledge of Panelists’ practice preferences in the local RC. (Preferred)
• Computer literate and proficient in all software programs required for the position. (Required)
• Verbal and written communication skills. (Required)

Responsibilities

• Completes tasks in an efficient, accurate manner as directed by Case Managers.
• Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations and can cover a Case Manager’s desk when appropriate.
• Collaborates with Panelists to develop and administer their ADR practice including scheduling, calls, moderating, and hearings.
• Reviews closed cases to determine client satisfaction and future opportunities.
• Other duties as assigned within similar scope.

Skills

Verbal communication

Written communication

Client service

Computer literacy

ADR processes

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JAMS in Los Angeles is seeking a detail-oriented legal administrative professional to support Case Managers and Panelists throughout the lifecycle of each case. You will coordinate scheduling, prepare materials, and ensure accurate task execution under supervision.

Ideal candidates have 2–4 years in legal admin or client service roles, with strong verbal and written communication skills and proficiency in ADR processes.