ADR Case Manager: Case Coordination & Client Service

JAMS; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

JAMS in Chicago, IL is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. You will ensure smooth case management processes and maintain excellent client relationships within the ADR framework.

The role emphasizes mastering case management fundamentals, meeting milestones, and collaborating with the Arbitration Practice Team and local management. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree in Business, Operations, Management, or related field (preferred).
• 2–4 years in case management (required).
• 2–4 years in legal and client service roles (required).
• 1–3 years for internal candidates as Case Coordinator or similar (required).
• Proficiency in ADR processes including mediation, arbitration, and court reference matters (required).
• Knowledge of local Resolution Center (preferred).
• Computer literate and proficient in all software programs required for the position (required).
• Strong written and verbal communication skills (required).
• Emotional intelligence and adaptability under pressure (required).
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced environment (required).

Responsibilities

• Manages case files and maintains up-to-date records.
• Prepares and distributes panelist lists in response to filings and requests.
• Schedules and coordinates hearings and conference calls.
• Provides exceptional client service by responding to inquiries.
• Supports panelists with administrative tasks and follow-ups.
• Monitors case timeliness and deadlines.
• Communicates with clients, panelists, and team members to resolve issues.
• Learns company processes and develops case management workflow proficiency.
• Builds foundational ADR knowledge through training.

Skills

Communication

Emotional intelligence

Organizational skills

Multitasking

Education

Bachelor's degree

Job description

JAMS in Chicago, IL is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. You will ensure smooth case management processes and maintain excellent client relationships within the ADR framework.

The role emphasizes mastering case management fundamentals, meeting milestones, and collaborating with the Arbitration Practice Team and local management. Strong communication and organizational skills are essential.