Case Coordinator

Adams & Martin Group; Atlanta (GA); On-site; USD 49,000 - 64,000; Full time

Job summary

Adams & Martin Group is seeking a Case Coordinator to support case managers and panelists in all aspects of case administration and management. You will complete tasks, communicate with Case Managers and local managers, and provide administrative support throughout the lifecycle of a case.

Ideal candidates have a Bachelor's degree in a related discipline and 2–4 years in legal admin or assistant roles, with strong written and verbal communication, ADR processes knowledge, and proficiency in

Qualifications

• Bachelor's degree in a related discipline is required.
• 2–4 years in a legal administrative or assistant role.
• 2–4 years in legal and client service roles.
• Proficiency in ADR processes and procedures.
• Knowledge of Panelists' practice preferences in the local RC.
• Computer literate and proficient in standard software.
• Verbal and written communication skills.

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers.
• Communicates with Case Managers and local managers to discuss issues.
• Supports Case Managers, clients, and Panelists throughout the case lifecycle.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills to enhance the client experience.
• Acts as Case Manager apprentice or cover for Case Manager's desk when appropriate.
• Collaborates with Panelists to schedule calls, pre-hearing prep, and hearings.
• Reviews closed cases to determine client satisfaction and future opportunities.
• Other duties as assigned within similar scope.

Skills

Verbal and written communication

ADR process proficiency

Panelists' practice preferences

Software proficiency

Education

Bachelor's Degree in a related discipline

Tools

Office software

Job description

AMG is seeking a Case Coordinator to partner with their case manager in case administration and management.

What you will do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager's desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in a legal administrative or assistant role. Required
• 2-4 years of working in legal and client service role. Plus
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)

Compensation is $49,000 - $64,000 based on experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.