Client Experience & Case Coordination Specialist

JAMS; Riverside (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

JAMS in Riverside, CA is seeking a legal administrative assistant to support the case management team across the case lifecycle. You will coordinate logistics for hybrid hearings, provide concierge-level service to clients and panelists, and assist in daily office operations.

The ideal candidate has a Bachelor's degree, 2-4 years in a legal admin role, strong communication skills, and proficiency with standard software. Familiarity with ADR processes is a plus.

Qualifications

• Bachelor's degree in related discipline is preferred.
• 2-4 years of working in a legal administrative or assistant role is required.
• 2-4 years of working in legal and client service role is a plus.
• Proficiency in ADR processes and procedures is preferred.
• Knowledge of Panelists’ practice preferences in the local Resolution Center is preferred.
• Computer literate and proficient in software programs required for the position.
• Verbal and written communication skills are required.

Responsibilities

• Supports Case Managers, clients and Panelists throughout the entire life cycle of a case.
• Communicates with Case Managers and local managers to discuss case issues; covers Case Manager’s desk when appropriate.
• Provides concierge-level client services (e.g., check-ins, room assignments, front desk logistics) and assists in hearings moderation.
• Coordinates hybrid hearings (logging conference rooms, panelists and clients into online sessions) and tech support.
• Manages administrative tasks, mail, document retention, and supplies; supports additional projects as designated by management.
• Provides touchpoints to clients to ensure Resolution Center readiness to satisfy client needs.
• Maintains facilities and coordinates with building management and security.

Skills

Communication skills

Computer literacy

Administrative support

ADR knowledge

Education

Bachelor's degree in related discipline

Job description

JAMS in Riverside, CA is seeking a legal administrative assistant to support the case management team across the case lifecycle. You will coordinate logistics for hybrid hearings, provide concierge-level service to clients and panelists, and assist in daily office operations.

The ideal candidate has a Bachelor's degree, 2-4 years in a legal admin role, strong communication skills, and proficiency with standard software. Familiarity with ADR processes is a plus.