ADR Case Manager & Admin Coordinator

JAMS; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JAMS in Dallas, TX is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. The CM helps ensure smooth case management processes and positive client experiences, focusing on mastering fundamentals of case management and maintaining strong relationships within ADR teams.

Responsibilities include managing files, coordinating hearings, preparing lists, and ensuring timeliness; maintaining records; delivering excellent

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field.
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service role.
• 1-3 years for internal candidates as Case Coordinator or similar.
• Proficiency in ADR processes including mediation, arbitration, and court references.
• Knowledge of Panelists' proficiency and preferences in the local RC (preferred).
• Computer literacy and proficiency in required software.
• Strong written and verbal communication.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.

Responsibilities

• Manages case files, maintains accurate records and up-to-date case documents.
• Prepares and distributes panelist lists in response to filings with management and teams.
• Schedules and coordinates hearings, calls, and other case-related activities.
• Provides exceptional client service by responding to inquiries and website information requests.
• Supports panelists with basic administrative tasks and follows up on case actions.
• Monitors case timeliness and deadlines to ensure milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve questions.
• Learns ADR processes and gains proficiency in case management systems and workflows.
• Develops foundational ADR knowledge through training and hands-on experience.
• Other duties as assigned within similar scope.

Skills

Case management

Client service

Written & verbal communication

Time management

Adaptability under pressure

Organizational skills

Education

Bachelor's Degree in Business/Operations/Management

Job description

JAMS in Dallas, TX is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. The CM helps ensure smooth case management processes and positive client experiences, focusing on mastering fundamentals of case management and maintaining strong relationships within ADR teams.

Responsibilities include managing files, coordinating hearings, preparing lists, and ensuring timeliness; maintaining records; delivering excellent