Case Coordinator & ADR Support Specialist

Adams-; Atlanta (GA); On-site; USD 49,000 - 65,000; Full time

Job summary

AMG is hiring a Case Coordinator to work with a Case Manager in case administration and management in Atlanta, GA. The role focuses on supporting Case Managers, clients, and Panelists throughout the lifecycle of cases and providing essential administrative support.

Requirements include a Bachelor's degree (preferred) and 2-4 years in legal admin or client service roles, with proficiency in ADR processes and strong verbal and written communication skills.

Qualifications

• Bachelor's Degree in a related discipline (Preferred)
• 2-4 years in a legal administrative or assistant role (Required)
• 2-4 years in legal and client service role (Plus)
• Proficiency in ADR processes and procedures (Preferred)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC) (Preferred)
• Computer literate and proficient in software programs required for the position (Required)
• Strong verbal and written communication skills (Required)

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers and local managers
• Supports Case Managers, clients, and Panelists throughout the case lifecycle
• Provides administrative support for Case Managers and Panelists
• Develops Case Manager skills to enhance the client experience
• Serves as Case Manager apprentice and can cover a Case Manager’s desk in their absence when appropriate
• Coordinates and schedules conference calls, pre-hearing prep calls, moderates sessions, and manages client interactions
• Reviews closed cases to assess client satisfaction and potential opportunities
• Performs other duties within similar scope as assigned

Skills

Verbal and written communication

ADR processes proficiency

Computer literacy

Client service experience

Interpersonal skills

Education

Bachelor's Degree in related discipline

Tools

Microsoft Office

Job description

AMG is hiring a Case Coordinator to work with a Case Manager in case administration and management in Atlanta, GA. The role focuses on supporting Case Managers, clients, and Panelists throughout the lifecycle of cases and providing essential administrative support.

Requirements include a Bachelor's degree (preferred) and 2-4 years in legal admin or client service roles, with proficiency in ADR processes and strong verbal and written communication skills.