ADR Case Coordinator | Legal Admin & Mediation Support

Adams & Martin Group; Atlanta (GA); On-site; USD 49,000 - 64,000; Full time

Job summary

Adams & Martin Group is seeking a Case Coordinator to support case managers and panelists in all aspects of case administration and management. You will complete tasks, communicate with Case Managers and local managers, and provide administrative support throughout the lifecycle of a case.

Ideal candidates have a Bachelor's degree in a related discipline and 2–4 years in legal admin or assistant roles, with strong written and verbal communication, ADR processes knowledge, and proficiency in

Qualifications

• Bachelor's degree in a related discipline is required.
• 2–4 years in a legal administrative or assistant role.
• 2–4 years in legal and client service roles.
• Proficiency in ADR processes and procedures.
• Knowledge of Panelists' practice preferences in the local RC.
• Computer literate and proficient in standard software.
• Verbal and written communication skills.

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers.
• Communicates with Case Managers and local managers to discuss issues.
• Supports Case Managers, clients, and Panelists throughout the case lifecycle.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills to enhance the client experience.
• Acts as Case Manager apprentice or cover for Case Manager's desk when appropriate.
• Collaborates with Panelists to schedule calls, pre-hearing prep, and hearings.
• Reviews closed cases to determine client satisfaction and future opportunities.
• Other duties as assigned within similar scope.

Skills

Verbal and written communication

ADR process proficiency

Panelists' practice preferences

Software proficiency

Education

Bachelor's Degree in a related discipline

Tools

Office software

Job description

Adams & Martin Group is seeking a Case Coordinator to support case managers and panelists in all aspects of case administration and management. You will complete tasks, communicate with Case Managers and local managers, and provide administrative support throughout the lifecycle of a case.

Ideal candidates have a Bachelor's degree in a related discipline and 2–4 years in legal admin or assistant roles, with strong written and verbal communication, ADR processes knowledge, and proficiency in