Adoptions Champion: Guide Pets to Loving Homes (Part-Time)

Morris Animal Refuge; Philadelphia (Philadelphia County); On-site; USD 22,000 - 25,000; Part time

Job summary

Morris Animal Refuge in Philadelphia seeks an Adoptions Coordinator to run day-to-day adoption activities and provide excellent service to new and returning adopters. You will work with Lifesaving, Animal Care, Medical, and Development to promote adoptable animals and ensure accurate adoption records.

The role supports open adoptions and joint goals with the adoption team, fostering a compassionate, humane environment for animals and families.

Qualifications

• High School diploma or GED and some college, trade, vocational school, college, or further education preferred
• In lieu of educational credentials, applicants with equivalent work experience will be considered
• Previous experience working in animal welfare, shelters, or rescues is required
• Must be proficient using a computer
• Knowledge of Gmail, Google Drive, Shelterluv Animal Management Software, and Microsoft Office Suite Programs is a plus
• Must be knowledgeable in domestic animals including breeds, behavior, appropriate housing, common health ailments, and disease symptoms

Responsibilities

• Facilitate the Adoption Journey: Manage the full adopter experience by interacting with applicants, conducting meet-and-greets, and supervising safe interactions between animals and potential families.
• Provide Professional Counseling: Process adoptions and provide guidance on animal behavior, medical needs, and successful home integration.
• Commit to Excellent Service: Deliver prompt, professional, and compassionate support to all customers, including post-adoption assistance for behavioral or medical concerns.
• Maintain Values-Based Care: Ensure a culture of high-quality service while treating all animals and humans with kindness, compassion, and empathy.
• Cross-Departmental Support: Collaborate with the Foster and Volunteer/Outreach Coordinators to assist with foster placements, offsite adoption centers, and volunteer activities.
• Maintain Operational Standards: Develop program protocols, follow established department policies (including commitment to Open Adoptions policies), keep accurate records, and manage daily opening/closing procedures.
• Shelter Knowledge & Upkeep: Maintain thorough, up-to-date knowledge of each animal's medical and behavioral status and ensure all adoption-related supplies are stocked and organized.

Skills

Customer service

Interpersonal communication

Multitasking

Team collaboration

Education

High School diploma or GED

Some college / further education

Tools

Gmail

Google Drive

Shelterluv

Microsoft Office

Job description

Morris Animal Refuge in Philadelphia seeks an Adoptions Coordinator to run day-to-day adoption activities and provide excellent service to new and returning adopters. You will work with Lifesaving, Animal Care, Medical, and Development to promote adoptable animals and ensure accurate adoption records.

The role supports open adoptions and joint goals with the adoption team, fostering a compassionate, humane environment for animals and families.