Pet Adoptions & Outcomes Advocate

Best Friends Animal Society; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Best Friends Animal Society in Los Angeles, CA is seeking an Adoptions/Outcomes Specialist to connect pets with loving families through exceptional customer service and relationship building.

The role involves matching adopters with animals, sharing medical and behavior information, and supporting positive outcomes at the Lifesaving Center. The position requires a friendly, proactive team player comfortable with occasional weekend/evening hours.

Qualifications

• Excellent customer service and relationship-building skills.
• Experience in animal welfare or willingness to learn.
• Strong communication skills, verbal and written.
• Bilingual preferred but not required.

Responsibilities

• Match adopters with animals and counsel on pet history and needs.
• Provide medical and behavior information to support adopters.
• Create welcoming, engaging experiences for visitors at the Lifesaving Center.
• Collaborate with marketing to develop social media content and outreach.
• Assist with daily animal care and facility tasks as needed.
• Support lifesaving goals through efficient processes and clear communication.

Skills

Customer service

Adoption counseling

Communication

Bilingual (preferred)

Team-oriented

Tools

Shelter software

Microsoft Office

Job description

Best Friends Animal Society in Los Angeles, CA is seeking an Adoptions/Outcomes Specialist to connect pets with loving families through exceptional customer service and relationship building.

The role involves matching adopters with animals, sharing medical and behavior information, and supporting positive outcomes at the Lifesaving Center. The position requires a friendly, proactive team player comfortable with occasional weekend/evening hours.