Pet Adoptions Administrator — Compassionate Client Support

ADP, Inc.; Doraville (GA); On-site; USD 42,000 - 51,000; Full time

Job summary

LifeLine Animal Project seeks an Adoption Administrator to manage administrative duties for the Adoptions department and handle adoption applications, calls, and emails. You will ensure accurate data in the shelter management system and coordinate with team members to complete adoptions.

The role emphasizes compassionate service, organization, and collaboration with veterinary and client service teams to support pets and adopters.

Qualifications

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of animal care and adoption processes.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus.
• Familiarity with Google Workspace applications, specifically google sheets.
• Ability to stand for extended periods and to bend and reach to perform assigned work activities.
• Ability to work well in a fast‑paced, team‑oriented environment.
• Comfortable working with dogs and cats of all sizes, breeds, and temperaments.
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to work collaboratively with multiple departments to ensure efficient shelter operations.
• Ability to adapt to changing circumstances and remain composed under pressure.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Responsibilities

• Maintain organization and flow of all administrative duties in the Adoptions department.
• Review adoption applications submitted by the public based on written guidelines.
• Field incoming phone calls and emails to the adoptions team and redirect inquiries as needed.
• Update the shelter management software with information to complete the adoption process.
• Explain the adoption process and provide post-adoption support as needed.
• Collaborate with clinic and other departments to ensure animal medical needs are met before departure.

Skills

Compassion for animals

Strong communication skills

Organizational skills

Customer service experience

Teamwork

Proficiency with MS Office and Google\

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Google Sheets

Shelter management software

Database systems

Job description

LifeLine Animal Project seeks an Adoption Administrator to manage administrative duties for the Adoptions department and handle adoption applications, calls, and emails. You will ensure accurate data in the shelter management system and coordinate with team members to complete adoptions.

The role emphasizes compassionate service, organization, and collaboration with veterinary and client service teams to support pets and adopters.