Pet Adoption Counselor & Records Specialist

Lifeline Animal Project Inc; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

LifeLine Animal Project Inc. is seeking an Adoption Administrator to counsel the public on pet adoptions, review applications, collect fees, and maintain records in the shelter system. The role reports to the Adoptions Supervisor and supports a busy placement/adoptions team.

Responsibilities include processing paperwork, answering inquiries, and guiding adopters through the process while upholding the organization’s values and standards. Weekend availability is required.

Qualifications

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of adoption processes.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficiency in basic computer applications and shelter software.
• Familiarity with Google Workspace, especially Google Sheets.
• Ability to stand for extended periods and work in a fast-paced environment.
• Willingness to work weekends, holidays, and varying shifts.

Responsibilities

• Counsel the public about potential pets for adoption.
• Review adoption applications based on written guidelines.
• Receive adoption fees and update the shelter software with information.
• Field incoming calls and emails to the adoptions team.
• Provide post-adoption support and help with handoffs to new families.

Skills

Compassion for animals

Customer service

Data entry

Cash handling

Basic computer skills

Google Workspace

Education

High school diploma or equivalent

College degree or relevant coursework preferred

Tools

Shelter management system

MS Office

Job description

LifeLine Animal Project Inc. is seeking an Adoption Administrator to counsel the public on pet adoptions, review applications, collect fees, and maintain records in the shelter system. The role reports to the Adoptions Supervisor and supports a busy placement/adoptions team.

Responsibilities include processing paperwork, answering inquiries, and guiding adopters through the process while upholding the organization’s values and standards. Weekend availability is required.