ERP Customer Success Manager — Manufacturing (Hybrid)

IFS; Illinois; Híbrido; USD 125.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, & vision insurance

401K with Company contribution

Flexible paid time off

Descripción de la vacante

IFS is seeking a Customer Success Manager to lead a large virtual team, manage program deliveries, and foster strong senior customer relationships to ensure successful adoption of IFS products and services.

You will collaborate across Sales, Support, R&D, and Partners to drive value realization, renewals, and strategic outcomes, including executive steering committee engagements and VOC-driven improvements.

Formación

• Delivery project experience in customer-facing roles (IFS preferred).
• Industry depth across multiple industries, including Manufacturing.
• Familiarity with delivery methodology and service offerings.
• Ability to lead executive steering committees and report progress.
• Knowledge of Value Metrics and outcomes measurement.
• Understanding of subscription services and renewal processes.
• Experience building trusted customer relationships with executives.

Responsabilidades

• Lead a large virtual delivery team and manage program deliveries.
• Strengthen senior customer relationships to drive adoption of IFS products.
• Collaborate with Sales, Support, R&D, and Partners to align goals.
• Develop value realization plans and report on outcomes and VOC feedback.
• Support renewal activities and identify upsell opportunities with customers.
• Conduct executive meetings and communicate progress to IFS SLT.

Conocimientos

Delivery experience

Industry depth

Delivery methodology

Executive relationships

Value metrics

Renewal knowledge

Upsell opportunities

Relationship building

English fluency

Communication skills

Educación

Bachelor’s degree or higher or equivalent

Descripción del empleo

IFS is seeking a Customer Success Manager to lead a large virtual team, manage program deliveries, and foster strong senior customer relationships to ensure successful adoption of IFS products and services.

You will collaborate across Sales, Support, R&D, and Partners to drive value realization, renewals, and strategic outcomes, including executive steering committee engagements and VOC-driven improvements.