Customer Success Manager, ERP for Manufacturing (Hybrid)

IFS; Itasca (IL); Hybride; USD 125 000 - 140 000; Plein temps

Avantages offerts par ce poste

Bonus potential

401K

Flexible PTO

Hybrid work

Life insurance

Tuition assistance

Flexible spending accounts

Volunteer events

Inclusive workplace

Résumé du poste

IFS is seeking a Customer Success Manager for Manufacturing ERP to lead high-impact customer programs and drive successful adoption of ERP solutions. The role requires delivering value through a large, cross-functional team, executive engagement, and strong collaboration with sales.

You will build and nurture executive relationships, guide renewal and expansion, and ensure customer satisfaction across strategic accounts in a hybrid work environment with a focus on measurable outcomes.

Qualifications

• Delivery project experience in customer-facing roles (IFS preferred).
• Industry depth across multiple industries, including Manufacturing.
• Familiar with industry-related trends, KPIs, and value drivers.
• Strong delivery methodology and service offerings knowledge.
• Experience managing executive relationships with customers and partners.

Responsabilités

• Lead customer-facing delivery and programs with a large virtual team.
• Drive customer success through adoption and value realization of IFS products.
• Manage executive steering committees and report progress to leadership.
• Collaborate with Sales on upsell opportunities and renewal processes.
• Maintain strong customer relationships and ensure satisfaction and loyalty.

Connaissances

Delivery experience

Industry knowledge

Executive relationship building

Communication skills

Leadership

Formation

Bachelor's degree or higher

Master's degree

Description du poste

IFS is seeking a Customer Success Manager for Manufacturing ERP to lead high-impact customer programs and drive successful adoption of ERP solutions. The role requires delivering value through a large, cross-functional team, executive engagement, and strong collaboration with sales.

You will build and nurture executive relationships, guide renewal and expansion, and ensure customer satisfaction across strategic accounts in a hybrid work environment with a focus on measurable outcomes.