Senior Customer Success Manager - ERP & Manufacturing (Hybrid)

IFS; Itasca (IL); Hybride; USD 125 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible paid time off

401K with company contribution

Flexible spending accounts

Life insurance

Disability benefits

Tuition assistance

Hybrid work opportunities

Résumé du poste

IFS is seeking a Customer Success Manager to drive successful adoption of ERP solutions in manufacturing across a global customer base. The role emphasizes leadership of a large virtual delivery team, building deep executive relationships, and driving measurable value for customers.

In this hybrid, US-based role, you will partner with Sales and other internal teams to optimize outcomes, manage renewals, and ensure high customer satisfaction through proactive engagement and value realization.

Qualifications

• Delivery project experience in customer-facing roles (IFS preferred).
• Industry depth across multiple industries, including Manufacturing.
• Familiarity with industry-related trends, operating KPIs, and value drivers.
• Knowledge of delivery methodology and delivery service offerings.
• Ability to lead through influence and trust with internal and external stakeholders.

Responsabilités

• Lead customer-facing delivery and manage a large virtual team to ensure successful outcomes.
• Build strong senior customer relationships and drive adoption and value realization.
• Collaborate with Sales on upsell opportunities and renewals.
• Identify and mitigate delivery risks; communicate regular progress to customers and partners.

Connaissances

Delivery projects

Industry knowledge

Executive relationships

Stakeholder management

English fluency

Formation

Bachelor's degree or equivalent

Description du poste

IFS is seeking a Customer Success Manager to drive successful adoption of ERP solutions in manufacturing across a global customer base. The role emphasizes leadership of a large virtual delivery team, building deep executive relationships, and driving measurable value for customers.

In this hybrid, US-based role, you will partner with Sales and other internal teams to optimize outcomes, manage renewals, and ensure high customer satisfaction through proactive engagement and value realization.