Adoption Records & Services Coordinator

Catholic Charities Archdiocese of Boston; Boston (MA); Hybrid; USD 28,000 - 39,000; Part time

Job summary

Catholic Charities Archdiocese of Boston is seeking a part-time Service Coordinator to oversee Post-Adoption records. The role handles applications, maintains confidentiality, and coordinates search and reunions for adoptees and birth parents.

Responsibilities include communicating with all parties, tracking inquiries, and retrieving case files across Boston facilities. The position supports remote work with periodic on-site file access.

Qualifications

• Bachelor’s degree preferred; experience may be substituted.
• Experience in social work or social services preferred.
• Strong writing skills; writing sample required.
• Ability to work independently with strong decision-making and communication skills.
• Ability to handle confidential documents and information with respect.
• Strong research skills and familiarity with online search tools.
• Proficient in Microsoft Office Suite and other technologies required for research.
• Ability to travel between Catholic Charities facilities in and around Boston as needed.

Responsibilities

• Maintain consistent and professional communication with all members of the adoption constellation.
• Maintain professional boundaries and confidentiality.
• Respond to phone and email inquiries in a timely manner.
• Maintain organized records of all applications received by Post-Adoption Services.
• Track all inquiries and maintain records of communication with applicants and/or other members of the adoption constellation.
• Retrieve and review adoption case files located at Catholic Charities Boston facilities.
• Travel between Catholic Charities Boston facilities to locate and retrieve case files as needed.
• Work is performed primarily in an office environment, both onsite and remotely, with occasional travel to Boston-area sites to access archived records and storage areas that may contain dust.
• Prepare non-identifying summaries of adoption case files.
• Facilitate search and reunions for adoptees and birth parents.
• Comply with all state, federal, and agency adoption policies and confidentiality laws.
• Update department policy documents as needed.
• Monitor all channels of communication including but not limited to monitoring emails, phone calls and incoming mail while track all requests and applications.
• Deliver payments associated with application fees to appropriate accounting personnel.
• Ability to work remotely (with occasional on-site work to retrieve hard-copy files and applications submitted via mail).

Skills

Strong writing skills

Strong communication skills

Travel between sites

Microsoft Office proficiency

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Catholic Charities Archdiocese of Boston is seeking a part-time Service Coordinator to oversee Post-Adoption records. The role handles applications, maintains confidentiality, and coordinates search and reunions for adoptees and birth parents.

Responsibilities include communicating with all parties, tracking inquiries, and retrieving case files across Boston facilities. The position supports remote work with periodic on-site file access.