Service Coordinator Post Adoption Records

Catholic Charities Boston; Boston (MA); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Flexible hours

Job summary

Catholic Charities Boston is seeking a Part-Time Post-Adoption Services Coordinator to oversee adoption records and facilitate services requested by members of the adoption constellation. You will handle applications, coordinate communications, and ensure confidentiality under federal and state laws.

The role involves maintaining records, responding to inquiries, traveling between facilities as needed, and occasionally working remotely with on-site archiving duties.

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• Experience in social work or social services preferred.
• Strong writing skills; ability to handle confidential information.

Responsibilities

• Maintain consistent professional communication with all members of the adoption constellation.
• Maintain professional boundaries and confidentiality.
• Respond to phone and email inquiries promptly.
• Maintain organized records of all applications.
• Track inquiries and record communications with applicants and/or other members of the adoption constellation.
• Retrieve and review adoption case files; travel between facilities as needed.
• Work primarily in an office environment, both onsite and remotely, with occasional travel to Boston-area sites to access archived records and storage areas that may contain dust.
• Prepare non-identifying summaries of adoption case files.
• Facilitate search and reunions for adoptees and birth parents.
• Comply with all state, federal, and agency adoption policies and confidentiality laws.
• Update department policy documents as needed.
• Monitor all channels of communication including emails, phone calls, and incoming mail while tracking all requests and applications.
• Deliver payments associated with application fees to appropriate accounting personnel.

Skills

Strong writing skills

Independent worker

Communication skills

Decision-making

Research skills

Organizational skills

Confidentiality

Travel between facilities

Education

Bachelor’s degree preferred

Experience may substitute degree

Tools

Microsoft Office Suite

Online research tools

Job description

Catholic Charities Bostonmaintainsrecords for adoptionsfacilitatedby the agencythroughout the last 70+ years. Members of theadoptionconstellation (adoptees, birthparents, adoptive parents, biological family members)canrequest certain services from the agencyregardingtherecordsassociated with their adoption cases. Post-Adoption Services oversees adoption records andfacilitatesthe delivery of these services.

The Post-Adoption Services Coordinatoris responsible foroverseeing adoption records andfacilitatingservices requested by members of the adoption constellation. This includes receiving and processing all applications for Post-Adoption Services and communicating with applicants, while alsocomplying withall federal and state confidentiality laws.

Flexible hours- on average 7.5 hours per week which can be scheduled based on need and convenience

Responsibilities

• Maintain consistent and professional communication with all members of the adoption constellation
• Maintain professional boundaries and confidentiality
• Respond to all phone and email inquiriesin a timely manner
• Maintain organized records ofall applicationsreceived byPost-Adoption Services
• Track all inquiries andmaintainrecordsof communicationwith applicants and/or other members of the adoption constellation
• Retrieveand review adoption case fileslocatedat Catholic Charities Boston facilities
• Travel between Catholic Charities Boston facilities tolocateand retrievecase filesas needed
• Work is performed primarily in an office environment, both onsite and remotely, with occasional travel to Boston-area sites to access archived records and storage areas that may contain dust.
• Prepare non-identifying summaries of adoption case files
• Facilitate search and reunions for adoptees and birth parents
• Comply withall state, federal, and agency adoption policies and confidentiality laws
• Update department policy documents as needed
• Monitor all channels of communication including but not limited to monitoring emails, phone calls and incoming mail while track all requests and applications.
• Deliver payments associated withapplicationfees toappropriate accountingpersonnel
• Ability to work remotely (with occasional on-site work to retrieve hard-copy files andapplicationssubmittedvia mail)

Qualifications

• Bachelor’s degree preferred. Experience may be substituted fordegree.
• Experience in social work or social services preferred
• Strong writing skills(writing sample required with application)
• Ability to work independently
• Strongdecision-making and communicationskills
• Ability to handle confidential documentsand informationwith respect
• Strong research skills and familiarity with online search engines/online search tools
• Proficient in Microsoft office Suite and other technologies required for research
• The ability to move boxes or files around in storage areas.
• Strong organizational skills
• Ability to travel between Catholic Charities facilities in and around Boston as needed

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

Flexible hours- on average 7.5 hours per week which can be scheduled based on need and convenience