Adoption Center Lead: Scale Strategic Transformation

Cigna Health and Life Insurance Company; Northern (KY); Hybrid; USD 131,000 - 218,000; Full time

Benefits offered by this job

Annual bonus plan

Job summary

Cigna Health and Life Insurance Company seeks an Adoption Center Sr. Manager to lead an enterprise transformation engine. You will direct strategy, shape adoption across capabilities, and drive scaling and sustainment of new capabilities.

The role demands strong leadership, data-driven decision making, and hands-on collaboration with diverse teams. The position requires 8+ years in transformation roles, 5+ years of people management, and excels in cross-functional communication.

Qualifications

• 8+ years in operational transformation, business process improvement, quality/auditing, change management, or technology adoption.
• 5+ years of people management experience leading large, cross-functional teams.
• Ability to influence leaders and communicate recommendations with clarity.

Responsibilities

• Lead Adoption Center strategy and align adoption work to enterprise goals and roadmaps.
• Coordinate across programs, technology, operations, and governance forums.
• Develop Adoption Business Plans connecting insights to clear actions for leaders.
• Use data and insights to identify risks and advance scalable adoption strategies.
• Coach teams to manage ambiguity and foster collaboration, learning and accountability.

Skills

People management

Operational transformation

Change management

Cross-functional leadership

Data analysis

Problem solving

Stakeholder influence

Education

High School Diploma or GED

Tools

ADKAR framework

Prosci framework

Job description

Cigna Health and Life Insurance Company seeks an Adoption Center Sr. Manager to lead an enterprise transformation engine. You will direct strategy, shape adoption across capabilities, and drive scaling and sustainment of new capabilities.

The role demands strong leadership, data-driven decision making, and hands-on collaboration with diverse teams. The position requires 8+ years in transformation roles, 5+ years of people management, and excels in cross-functional communication.