Admissions & Tours Specialist

Trilogy Health Services; Warsaw (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Get Paid Weekly + Quarterly Increases

Spending & Retirement Accounts

PTO + Paid Parental Leave

Inclusive Care

Tuition & Student Loan Assistance

Job summary

Trilogy Health Services in Indiana is seeking a Sales Associate to support the Director of Sales with customer-related tasks, including answering phones, assisting with tours, managing data and leads, and addressing customer inquiries.

The role focuses on generating admissions through referrals, using the CRM system, and executing tours while coordinating campus events and maintaining a polished, welcoming environment for prospective residents and families.

Qualifications

• High school diploma or GED/HSE preferred.
• 1-3 years of relevant experience preferred.

Responsibilities

• Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow-up and closing to achieve daily/weekly/monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership/back-up team to handle inquiries/referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e., welcome gift, move in communication and process, move in paperwork).
• Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
• Ensuring campus is tour ready including back up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Skills

Communication skills

CRM proficiency

Phone etiquette

Relationship building

Education

High school diploma or GED/HSE

Tools

CRM system

Job description

Trilogy Health Services in Indiana is seeking a Sales Associate to support the Director of Sales with customer-related tasks, including answering phones, assisting with tours, managing data and leads, and addressing customer inquiries.

The role focuses on generating admissions through referrals, using the CRM system, and executing tours while coordinating campus events and maintaining a polished, welcoming environment for prospective residents and families.