Admissions & Tours Sales Associate

Trilogy Health Services; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Get Paid Weekly + Quarterly Increases

Spending & Retirement Accounts

PTO + Paid Parental Leave

Inclusive Care

Tuition & Student Loan Assistance

Job summary

Trilogy Health Services is seeking a Sales Associate on a Tuesday–Saturday schedule in Gahanna, OH, to support the campus Sales & Growth Team. The role involves answering phones, tours, data and lead management, and customer inquiries, with a focus on private pay and move-ins.

You will work closely with the CSR and Executive Director, use the CRM daily, and participate in campus events to promote move-ins. A high school diploma or GED and 1–3 years of experience are preferred.

Qualifications

• High school diploma or GED/HSE preferred.
• 1-3 years of relevant experience preferred.

Responsibilities

• Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow-up and closing to achieve daily/weekly/monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call-outs per day and daily use of CRM to drive sales.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership/back-up team to handle inquiries/referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e., welcome gift, move-in communication and process, move-in paperwork).
• Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
• Ensuring campus is tour ready including back-up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Education

High school diploma or GED/HSE

Job description

Trilogy Health Services is seeking a Sales Associate on a Tuesday–Saturday schedule in Gahanna, OH, to support the campus Sales & Growth Team. The role involves answering phones, tours, data and lead management, and customer inquiries, with a focus on private pay and move-ins.

You will work closely with the CSR and Executive Director, use the CRM daily, and participate in campus events to promote move-ins. A high school diploma or GED and 1–3 years of experience are preferred.