Sales Associate

Trilogy Health Services; Gahanna (OH); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Weekly pay

401(k) with match

Paid time off

Parental leave

Tuition assistance

Diversity & inclusion

Job summary

Trilogy Health Services in Gahanna, OH, is seeking a Sales Associate to support the campus Sales & Growth Team. You will answer phones, assist with tours, manage data in the CRM, and respond to customer inquiries to drive admissions.

This role emphasizes relationship building, referrals, and event support, including move‑in coordination and campus tours. A high school diploma and 1–3 years of relevant experience are preferred; familiarity with CRM is a plus.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of relevant sales or customer service experience preferred.

Responsibilities

• Executes sales process and moves leads toward move‑in, focusing on private pay.
• Generates admissions through referrals and inquiry follow‑up in CRM.
• Responds promptly to referrals and inquiries with proper follow‑up.
• Supports move‑in activities and campus events.
• Ensures tours are ready with marketing materials and routes.
• Answers a multi‑line phone system in a professional manner.

Skills

Phone skills

Tour assistance

CRM management

Lead follow-up

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

*this position is Tuesday - Saturday with the hours of 10:00 a.m. until 6:00 p.m.

JOIN TEAM TRILOGY

At Trilogy, you'll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long‑term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you're supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!

POSITION OVERVIEW

The Sales Associate is a member of the campus Sales & Growth Team that supports the Director of Sales with customer-related tasks, including answering phones, assisting with tours, managing data and leads, and addressing customer inquiries.

Key Responsibilities

• Executes sales process and the conversion to move‑in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow‑up and closing to achieve daily/weekly/monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call‑outs per day and daily use of CRM to drive sales.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow‑up. Participates with the leadership/back‑up team to handle inquiries/referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move‑in activities (i.e., welcome gift, move‑in communication and process, move‑in paperwork).
• Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
• Ensuring campus is tour ready including back‑up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi‑line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Qualifications

• High school diploma or GED/HSE preferred
• 1-3 years of relevant experience preferred

LOCATION

US‑OH‑Gahanna

Taylor Springs Health Campus

748 Taylor Rd

Gahanna

OH

BENEFITS

Our comprehensive Thrive benefits program focuses on your well‑being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.

• Medical, Dental, Vision Coverage - Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
• Get Paid Weekly + Quarterly Increases - Enjoy weekly pay and regular quarterly wage increases.
• Spending & Retirement Accounts - HSA with company match, Dependent Care, LSA, and 401(k) with company match.
• PTO + Paid Parental Leave - Paid time off and fully paid parental leave for new parents.
• Inclusive Care - No‑cost LGBTQIA+ support and gender‑affirming care coordination.
• Tuition & Student Loan Assistance - Financial support for education, certifications, and student loan repayment.

ABOUT TRILOGY HEALTH SERVICES

Since our founding in 1997, Trilogy has been dedicated to making long‑term care better for our residents and more rewarding for our team members. We're proud to be recognized as one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.