Senior Living Admissions & Tours Specialist

Trilogy Health Services, LLC; White Oak (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Weekly pay

Retirement accounts

PTO & parental leave

Inclusive care

Tuition assistance

Job summary

Trilogy Health Services in Ohio is seeking a Sales Associate to support the campus Sales & Growth Team. You will handle phones, assist with tours, manage data and leads, and address customer inquiries to help drive census and revenue.

You will partner with the Community Sales Representative and Executive Director, maintain CRM discipline, and help coordinate move-in activities and campus events, while contributing to a welcoming campus environment and ongoing growth.

Qualifications

• High school diploma or GED/HSE preferred.
• 1-3 years of relevant experience preferred.

Responsibilities

• Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow- up and closing to achieve daily/weekly/monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call outs per day and daily use of CRM to drive sales.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership/back-up team to handle inquiries/referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e., welcome gift, move in communication and process, move in paperwork).
• Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
• Ensuring campus is tour ready including back up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Education

High school diploma or GED/HSE

Job description

Trilogy Health Services in Ohio is seeking a Sales Associate to support the campus Sales & Growth Team. You will handle phones, assist with tours, manage data and leads, and address customer inquiries to help drive census and revenue.

You will partner with the Community Sales Representative and Executive Director, maintain CRM discipline, and help coordinate move-in activities and campus events, while contributing to a welcoming campus environment and ongoing growth.