Admissions Support Associate

Institute of Culinary Education; New York, Northern (NY, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Tuition Assistance

Free tuition in the Institute’s Career

Free Recreational Classes

Flexible Spending Account

401(k)

Job summary

The Institute of Culinary Education is seeking an Admissions Support Associate to join our Admissions team and guide prospective students through the admissions process. This in-person role is part of a large, multi-campus organization in New York City and Los Angeles, offering health benefits, tuition assistance, and extensive staffing support.

Responsibilities include assisting applicants, validating enrollment documents, reviewing files for regulatory compliance, answering inquiries by phone

Qualifications

• Associates degree or equivalent, related work experience.
• Minimum of two (2) years’ experience in a fast-paced, team environment.
• Flexible schedule - able to work until 7PM when required including evening and regular weekend availability.
• Strong communication skills both written and verbal; strong interpersonal skills with an attention to detail
• Critical thinker and problem solver
• Ability to prioritize multiple tasks while working under deadlines
• Proficient in Microsoft Excel and Word, with the ability to quickly learn new software systems
• Detail oriented, outgoing, able to multi-task, work hard and possess a drive to succeed.

Responsibilities

• Support admissions representatives and work with applicants to acquire and validate enrollment documents.
• Review files to assure regulatory requirements are met.
• Respond to questions from applicants by phone and email.
• Process applications and enrollments; manage daily activities within admissions support.
• Serve as the school’s forward facing customer service representative
• Support Recreational department operations, including class check-in, guest service, classroom readiness and administrative support as needed.
• Serve as a regular weekend campus point person for operations, including monitoring campus activity, recreational classes, and overall student/guest experience.
• Provide timely updates to the Campus Director regarding the state of the campus on weekends, including whether classes are running as scheduled, any emergencies, operational issues, staffing concerns, or other items requiring leadership awareness.
• Communicate and elevate campus concerns appropriately, including facilities, student, guest, instructor, or class-related issues.
• Other duties as required
• Comply with minimum standards as articulated in the Admissions Personnel Activity Standards policy which is updated at management’s discretion.

Skills

Strong communication

Interpersonal skills

Attention to detail

Critical thinker

Problem solver

Prioritize multiple tasks

Microsoft Excel

Microsoft Word

Team environment

Education

Associates degree or equivalent

Tools

Excel

Word

Job description

The Institute of Culinary Education is seeking an Admissions Support Associate to join our Admissions team and help guide prospective students through the admissions process. We are one of America’s leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are passionate about helping students of all ages and backgrounds pursue their culinary career dreams. We’re looking for an Admissions Support Associate who is passionate about the world of food and is excited to contribute to our growing organization.

Success in this role requires a genuine desire to assist others in a team-oriented environment. The Admissions Support Associate will join a team that annually serves 1000’s of prospective students who are looking to pursue their dreams of a culinary education by attending the Institute.

The Admissions Support Associate is a key member of our Admissions team and reports directly to our Associate Director of Admissions Support. We support and reward creativity, performance, professional development and team involvement. We also have fun, and eat well, in the process!

Job Responsibilities

• Support admissions representatives and work with applicants to acquire and validate enrollment documents.
• Review files to assure regulatory requirements are met.
• Respond to questions from applicants by phone and email.
• Process applications and enrollments; manage daily activities within admissions support.
• Serve as the school’s forward facing customer service representative
• Support Recreational department operations, including class check-in, guest service, classroom readiness and administrative support as needed.
• Serve as a regular weekend campus point person for operations, including monitoring campus activity, recreational classes, and overall student/guest experience.
• Provide timely updates to the Campus Director regarding the state of the campus on weekends, including whether classes are running as scheduled, any emergencies, operational issues, staffing concerns, or other items requiring leadership awareness.
• Communicate and elevate campus concerns appropriately, including facilities, student, guest, instructor, or class-related issues.
• Other duties as required
• Comply with minimum standards as articulated in the Admissions Personnel Activity Standards policy which is updated at management’s discretion.

Qualifications

• Associates degree or equivalent, related work experience
• Minimum of two (2) years’ experience in a fast-paced, team environment;
• Flexible schedule - able to work until 7PM when required including evening and regular weekend availability. This position requires Saturday and Sunday coverage as part of the department’s operating schedule.
• Strong communication skills both written and verbal; strong interpersonal skills with an attention to detail
• Critical thinker and problem solver
• Ability to prioritize multiple tasks while working under deadlines
• Proficient in Microsoft Excel and Word, with the ability to quickly learn new software systems
• Detail oriented, outgoing, able to multi-task, work hard and possess a drive to succeed.

Subject: Admissions Support Associate (Only applicants meeting the position’s requirements and salary requirements will be considered)

What We Offer

Work Location: In-person

PAY: $20.00 - $25.00 Per Hour

The position is full-time and requires flexibility to work evening and weekend shifts, including Saturday and Sunday coverage, according to the department schedule, which is set in advance.

What We Offer

• Health Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Paid Time Off
• Employee Tuition Assistance
• Free tuition in the Institute’s Career Training programs
• Free Recreational Classes
• Flexible Spending Account
• 401(k)

ABOUT THE INSTITUTE:
The Institute of Culinary Education is one of the largest and most diverse culinary schools in the world with campuses in New York and Los Angeles. Established in 1975, the Institute offers award-winning six to 13-month career training programs in Culinary Arts, Pastry & Baking Arts, Health-Supportive Culinary Arts, Restaurant & Culinary Management, and Hospitality & Hotel Management, in addition to professional development in Artisan Bread Baking, The Art of Cake Decorating and Intensive Sommelier Training — with more than 14,000 alumni, many of whom are leaders in the industry. We also offers continuing education for culinary professionals, hosts up to 400 special events each year and is home to one of the world’s largest recreational cooking, baking and beverage programs with thousands of students annually. Our 74,000-square-foot campus in New York City and its 38,000-square-foot Los Angeles campus were designed for inspiration, creativity and community. The school continues to grow and evolve with the launch of its LA campus in 2018, the addition of the Natural Gourmet Center in 2019, the agreement with the International Culinary Center in 2020, and the introduction of associate degrees in California in 2021. Visit us at ice.edu or join us on Instagram, Facebook, Twitter and YouTube at @iceculinary to find your culinary voice™.

The Institute of Culinary Education is an equal opportunity employer.