Admissions Support Associate

Kids for the Future; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Disability Insurance

Employee Tuition Assistance

Free tuition in ICE’s Career Training 

Free Recreational Classes

Job summary

The Institute of Culinary Education (ICE) is seeking an Admissions Support Associate to join our Admissions team and help guide prospective students through the admissions process. ICE is a leading culinary education center with campuses in New York City and Los Angeles, dedicated to helping students pursue culinary careers.

The role involves assisting applicants, validating enrollment documents, responding to inquiries, processing applications, and serving as the campus front-line customer

Qualifications

• Associates degree or equivalent, related work experience.
• Minimum of two years’ experience in a fast-paced, team environment.
• Flexible schedule - able to work until 7PM when required including evening and regular weekend availability.
• Strong communication skills both written and verbal; strong interpersonal skills with an attention to detail
• Critical thinker and problem solver
• Ability to prioritize multiple tasks while working under deadlines
• Proficient in Microsoft Excel and Word, with the ability to quickly learn new software systems
• Detail oriented, outgoing, able to multi-task, work hard and possess a drive to succeed.

Responsibilities

• Support admissions representatives and work with applicants to acquire and validate enrollment documents.
• Review files to assure regulatory requirements are met.
• Respond to questions from applicants by phone and email.
• Process applications and enrollments; manage daily activities within admissions support.
• Serve as the school’s forward facing customer service representative
• Support Recreational department operations, including class check-in, guest service, classroom readiness and administrative support as needed.
• Serve as a regular weekend campus point person for operations, including monitoring campus activity, recreational classes, and overall student/guest experience.
• Provide timely updates to the Campus Director regarding the state of the campus on weekends, including whether classes are running as scheduled, any emergencies, operational issues, staffing concerns, or other items requiring leadership awareness.
• Communicate and elevate campus concerns appropriately, including facilities, student, guest, instructor, or class-related issues.
• Other duties as required.
• Comply with minimum standards as articulated in the Admissions Personnel Activity Standards policy which is updated at management’s discretion.

Skills

Strong communication skills

Interpersonal skills

Detail oriented

Multitasking

Critical thinker

Problem solving

Microsoft Excel

Microsoft Word

Prioritization

Education

Associate degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

• Location 225 Liberty St,New York, NY, 10281,United States
• Base Pay $20.00 - $25.00 / Hour
• Job Category Admissions, Administrative
• Employee Type FT Non-Exempt

Contact information

Description

JOB TITLE:

Admissions Support Associate

REPORTS TO:

Associate Director of Admissions Support

POSITION SUMMARY:

The Institute of Culinary Education (ICE) is seeking an Admissions Support Associate to join our Admissions team and help guide prospective students through the admissions process. ICE is one of America’s leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are passionate about helping students of all ages and backgrounds pursue their culinary career dreams. We’re looking for an Admissions Support Associate who is passionate about the world of food and is excited to contribute to our growing organization.

Success in this role requires a genuine desire to assist others in a team-oriented environment . The Admissions Support Associate will join a team that annually serves 1000’s of prospective students who are looking to pursue their dreams of a culinary education by attending ICE.

The Admissions Support Associate is a key member of our Admissions team and reports directly to our Associate Director of Admissions Support . We support and reward creativity, performance, professional development and team involvement. We also have fun, and eat well, in the process!

KEY JOB RESPONSIBILITIES

• Support admissions representatives and work with applicants to acquire and validate enrollment documents.
• Review files to assure regulatory requirements are met.
• Respond to questions from applicants by phone and email.
• Process applications and enrollments; manage daily activities within admissions support.
• Serve as the school’s forward facing customer service representative
• Support Recreational department operations, including class check-in, guest service, classroom readiness and administrative support as needed.
• Serve as a regular weekend campus point person for operations, including monitoring campus activity, recreational classes, and overall student/guest experience.
• Provide timely updates to the Campus Director regarding the state of the campus on weekends, including whether classes are running as scheduled, any emergencies, operational issues, staffing concerns, or other items requiring leadership awareness.
• Communicate and elevate campus concerns appropriately, including facilities, student, guest, instructor, or class-related issues.
• Other duties as required.
• Comply with minimum standards as articulated in the Admissions Personnel Activity Standards policy which is updated at management’s discretion.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Associates degree or equivalent, related work experience
• Minimum of two (2) years’ experience in a fast-paced, team environment;
• Flexible schedule - able to work until 7PM when required including evening and regular weekend availability. This position requires Saturday and Sunday coverage as part of the department’s operating schedule.
• Strong communication skills both written and verbal; strong interpersonal skills with an attention to detail
• Critical thinker and problem solver
• Ability to prioritize multiple tasks while working under deadlines
• Proficient in Microsoft Excel and Word, with the ability to quickly learn new software systems
• Detail oriented, outgoing, able to multi-task, work hard and possess a drive to succeed.

Summary

PAY: $20.00-$25.00 Per Hour

The position is full-time and requires flexibility to work evening and weekend shifts, including Saturday and Sunday coverage, according to the department schedule, which is set in advance.

BENEFITS

• Disability Insurance
• Employee Tuition Assistance
• Free tuition in ICE’s Career Training programs
• Free Recreational Classes

About ICE

The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America’s leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, ICE built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked ICE the “#1 culinary school in America”. The foundation of ICE is its programs in Culinary Arts, Pastry & Baking Arts, Restaurant & Culinary Management, Hotel & Hospitality Management and Health-Supportive Culinary Arts. ICE’s programs are intensive, sophisticated and can be completed in 6-13 months. In addition to career programs, ICE offers a vast menu of recreational courses for the public, and a highly developed special events division. ICE continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute (ie International Culinary Center) in 2020. For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram. Watch our videos on YouTube at: https://www.youtube.com/iceculinary

The Institute of Culinary Education is an equal opportunity employer.