Assistant Director of Career Services

Institute of Culinary Education; New York (NY); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Tuition Assistance

Free Recreational Classes

Flexible Spending Account

401(k)

Job summary

The Institute of Culinary Education in New York seeks an Assistant Director of Career Services to lead the office, drive student success, and oversee externship placement and employment outcomes. You will supervise advisors, coordinate data reporting, and partner with employers to expand opportunities across campus locations.

You will guide strategic planning, ensure compliance with accrediting standards, and manage a designated cohort from progression through graduation.

Qualifications

• 3+ years of experience in career services, student services, or related field.
• Experience in leadership, team management, and program oversight.
• Knowledge of accreditation standards and reporting requirements.
• Strong understanding of culinary and hospitality industries.

Responsibilities

• Partner with the National Director of Career Services to execute departmental strategy, initiatives, and performance goals.
• Support oversight of daily operations across campus(es), ensuring consistency in service delivery.
• Supervise, train, and coach Career Services Advisors, including performance management and development.
• Lead team meetings, case reviews, and at-risk student discussions.
• Serve as escalation point for complex student, employer, or externship issues.
• Step in for the National Director as needed for coverage and decision-making.
• Manage a designated cohort of students from program progression through graduation and employment.
• Provide individualized advising on career pathways, job search strategies, resume development, and interview preparation.
• Deliver and/or oversee career readiness workshops and classroom presentations.
• Monitor student engagement and proactively intervene with at-risk or non-responsive students.
• Track and support student progress toward externship placement and employment outcomes.
• Maintain accurate and timely documentation of all student interactions and outcomes.
• Ensure students within assigned cohort are placed in qualified externship sites aligned with program requirements.
• Review and approve externship site documentation and agreements.
• Monitor externship progress, evaluations, and completion of required hours.
• Address and resolve externship-related issues between students and employer partners.
• Build and maintain relationships with local and national employers.
• Develop new externship and employment opportunities aligned with student goals and program outcomes.
• Coordinate employer outreach, site visits, and recruitment events.
• Ensure employer expectations align with student skill levels and program standards.
• Ensure adherence to accrediting body standards and institutional policies related to placement and externships.
• Maintain accurate student records, externship documentation, and employment verification.
• Assist with audit preparation and response (ACCSC, state, federal).
• Ensure timely and accurate reporting of student outcomes.
• Monitor KPIs including placement rates, externship completion, and student engagement.
• Track outcomes for assigned cohort and overall team performance.
• Generate reports and identify trends to support continuous improvement initiatives.
• Partner with the National Director to implement strategies to improve retention, engagement, and placement outcomes.

Skills

Leadership

Team management

Data analysis

Relationship-building

Problem-solving

Job description

Assistant Director of Career Services (Full-time)

Full-Time

Campus

New York

Position Summary

Reporting to the National Director of Career and Student Services is responsible for operations within the Office of Career Services, including career planning and development opportunities, individual counseling, externship planning and development.

The Assistant Director of Career Services is also responsible for guiding the collection and analysis of data on a wide range of institutional activities for internal and external constituents and producing required periodic reports and special studies.

The Assistant Director of Career Services partners closely with the National Director of Career Services to support the strategic direction, daily operations, and performance outcomes of the department across campus(es). This role provides leadership to the Career Services team while also maintaining direct responsibility for a designated cohort of students, ensuring high-quality advising, externship placement, and employment outcomes. The Assistant Director plays a critical role in driving student success, employer engagement, and compliance with institutional and accrediting standards.

Job Responsibilities

Department Operations & Leadership

• Partner with the National Director of Career Services to execute departmental strategy, initiatives, and performance goals
• Support oversight of daily operations across campus(es), ensuring consistency in service delivery
• Supervise, train, and coach Career Services Advisors, including performance management and development
• Lead team meetings, case reviews, and at-risk student discussions
• Serve as escalation point for complex student, employer, or externship issues
• Step in for the National Director as needed for coverage and decision-making
• Manage a designated cohort of students from program progression through graduation and employment
• Provide individualized advising on career pathways, job search strategies, resume development, and interview preparation
• Deliver and/or oversee career readiness workshops and classroom presentations
• Monitor student engagement and proactively intervene with at-risk or non-responsive students
• Track and support student progress toward externship placement and employment outcomes
• Maintain accurate and timely documentation of all student interactions and outcomes

Externship Program Oversight

• Ensure students within assigned cohort are placed in qualified externship sites aligned with program requirements
• Review and approve externship site documentation and agreements
• Monitor externship progress, evaluations, and completion of required hours
• Address and resolve externship-related issues between students and employer partners

Employer Relations & Partnerships

• Build and maintain relationships with local and national employers
• Develop new externship and employment opportunities aligned with student goals and program outcomes
• Coordinate employer outreach, site visits, and recruitment events
• Ensure employer expectations align with student skill levels and program standards

Compliance & Reporting

• Ensure adherence to accrediting body standards and institutional policies related to placement and externships
• Maintain accurate student records, externship documentation, and employment verification
• Assist with audit preparation and response (ACCSC, state, federal)
• Ensure timely and accurate reporting of student outcomes

Data & Performance Management

• Monitor KPIs including placement rates, externship completion, and student engagement
• Track outcomes for assigned cohort and overall team performance
• Generate reports and identify trends to support continuous improvement initiatives
• Partner with the National Director to implement strategies to improve retention, engagement, and placement outcomes

QUALIFICATIONS:

• 3+ years of experience in career services, student services, or related field
• Experience in leadership, team management, and program oversight
• Knowledge of accreditation standards and reporting requirements
• Strong understanding of culinary and hospitality industries

SKILLS & COMPETENCIES:

• Leadership and team development
• Strategic planning and execution
• Data analysis and reporting
• Relationship-building and communication
• Problem-solving and decision-making

PAY RANGE: $34.62 - $40.38 (based on experience)

The position is full-time and requires flexibility to work evening and weekend shifts, according to department rotation, which is set in advance.

BENEFITS:

• Health Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Paid Time Off
• Employee Tuition Assistance
• Free Recreational Classes
• Flexible Spending Account
• 401(k)

ABOUT ICE:
The Institute of Culinary Education is one of the largest and most diverse culinary schools in the world with campuses in New York and Los Angeles. Established in 1975, the Institute offers award-winning six to 13-month career training programs in Culinary Arts, Pastry & Baking Arts, Health-Centered Culinary Arts, Restaurant & Culinary Management, and Hospitality & Hotel Management, in addition to professional development in Artisan Bread Baking, The Art of Cake Decorating and Intensive Sommelier Training — with more than 14,000 alumni, many of whom are leaders in the industry. We also offer continuing education for culinary professionals, hosts up to 400 special events each year and is home to one of the world’s largest recreational cooking, baking and beverage programs with thousands of students annually. Our 74,000-square-foot campus in New York City and its 38,000-square-foot Los Angeles campus were designed for inspiration, creativity and community. We continue to grow and evolve with the launch of its LA campus in 2018, the addition of the Natural Gourmet Center in 2019, the agreement with the International Culinary Center in 2020, and the introduction of associate degrees in California in 2021. Visit us at ice.edu or join us on Instagram, Facebook, Twitter and YouTube at @iceculinary to find your culinary voice™.

The Institute of Culinary Education is an equal opportunity employer.