Admissions & Student Services Specialist

Miami University; Oxford (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Miami University is seeking a Student Services Technician to support Admissions, Registrar and Student Financial Assistance. The role handles daily administrative tasks, phone inquiries, calendar management, and front desk coverage to ensure a smooth visit experience for prospective students and families.

Responsibilities include processing applications, coordinating meetings, maintaining files and databases, and reporting on program activities.

Qualifications

• Requires 12 months of coursework or training beyond high school and two years related experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computers and office applications.
• Knowledge of FERPA and related state/federal laws.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical and/or research skills.

Responsibilities

• Manage the visit phone line and direct callers to ensure timely responses.
• Assist the Senior Visit Coordinator with front desk coverage and room scheduling.
• Provide calendar management, triage calls, and meeting agendas.
• Provide event and project support and maintain student files and databases.
• Serve as information resource for students and parents; resolve admissions issues.
• Interpret policies and procedures.
• Assist students and parents with admissions, registration, and financial aid tasks.
• Process applications, credentials, registration, course evaluation, scheduling, transfer coursework, loan and scholarship processing.
• Monitor projects and implement necessary changes.
• Gather and analyze statistics; produce reports.
• Answer phones, type, coordinate bulk mailings, order supplies.
• Other duties as assigned.

Skills

Oral communication

Written communication

Office software

FERPA knowledge

Diversity sensitivity

Supervisory skills

Clerical skills

Job description

Miami University is seeking a Student Services Technician to support Admissions, Registrar and Student Financial Assistance. The role handles daily administrative tasks, phone inquiries, calendar management, and front desk coverage to ensure a smooth visit experience for prospective students and families.

Responsibilities include processing applications, coordinating meetings, maintaining files and databases, and reporting on program activities.