Admissions Specialist - Rehab & Intake

San Antonio Recovery Center; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

San Antonio Recovery Center seeks a detail-oriented Admissions Coordinator to manage intake, coordinate with clinical staff, and guide families through the admission process. This full-time role requires strong organizational skills, after-hours availability, and accurate data entry into the EHR system, with a focus on compassionate client care.

You will maintain call trackers, collect financial information, and liaise with referral sources to ensure a smooth admissions experience for clients

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver's license.
• Satisfactory drug screen and background check.
• Substance abuse treatment history preferred.
• Experience with EHR systems preferred.

Responsibilities

• Communicates with family members and potential clients about patient care expectations and items to bring at admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary promptly and securely.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into the EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to describe the program and services offered.
• Maintains the Admissions Call Tracker and Admissions Traffic Report.
• Follows the Admissions Process for step-by-step detail.
• Visits treatment facilities, hospitals and other referral sources with marketing materials and reports back to leadership.
• Completes all necessary paperwork prior to client intake.
• Treats clients with dignity and respect and communicates non-judgmentally.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to admissions.
• Maintains professional boundaries with clients.
• Sends emails to staff with updates on new admissions and estimated times of arrival.

Skills

Administrative experience

Time management

Communication

Empathy

Education

High School diploma or equivalent

Tools

EHR systems

Job description

San Antonio Recovery Center seeks a detail-oriented Admissions Coordinator to manage intake, coordinate with clinical staff, and guide families through the admission process. This full-time role requires strong organizational skills, after-hours availability, and accurate data entry into the EHR system, with a focus on compassionate client care.

You will maintain call trackers, collect financial information, and liaise with referral sources to ensure a smooth admissions experience for clients