Admissions & Outreach Coordinator

BayMark Health Services, Inc.; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

San Antonio Recovery Center is seeking a highly organized Admissions Coordinator to support the Director of Admissions and manage intake workflows. The role involves communicating with families, collecting insurance information, and coordinating with clinical teams to assess incoming clients.

Ideal candidates have at least 1 year of admin experience, a high school diploma, a valid driver's license, and a clean background.

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver's license.
• Satisfactory drug screen and background check.

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and needed personal items for admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary promptly and securely.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into the EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to describe the program and services offered and what to expect from San Antonio Recovery Center.
• Maintains the Call Tracker and Admissions Traffic Report.
• Follows Admissions Process for step by step detail.
• Visites treatment facilities, hospitals and other referral sources with marketing material and provides updates to leadership.
• Completes all necessary paperwork prior to client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates non-judgmentally.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to admission process.
• Maintains professional boundaries with clients and communicates appropriately.
• Sends emails to staff with updates on new admissions and ETAs.

Skills

Time management

Organizational skills

Communication with clients/families

EHR systems experience

Education

High School diploma or equivalent

Job description

San Antonio Recovery Center is seeking a highly organized Admissions Coordinator to support the Director of Admissions and manage intake workflows. The role involves communicating with families, collecting insurance information, and coordinating with clinical teams to assess incoming clients.

Ideal candidates have at least 1 year of admin experience, a high school diploma, a valid driver's license, and a clean background.