Admissions Coordinator

BayMark Health Services; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

San Antonio Recovery Center is seeking an Admissions Coordinator who is highly organized, professional, and dependable to handle admissions duties under the Director of Admissions. The role involves coordinating with families, clients, and clinical staff and ensuring accurate intake processes.

You will gather financial and insurance information, manage call tracking, support afterhours and weekend inquiries, and maintain documentation in the EHR.

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Satisfactory drug screen and background check.

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services we offer and what to expect from San Antonio Recovery Center.
• Maintains the San Antonio Recovery Center Call Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step by step detail.
• Visits treatment facilities, hospitals and other potential referral sources with marketing material. Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Skills

Time management

Organizational skills

Communication

Empathy

Education

High School diploma or equivalent

Tools

EHR software

Job description

Description

Position at San Antonio Recovery Center

Full-Time Admissions Coordinator

San Antonio Recovery Center is looking for a highly organized, professional, and dependable Admissions Coordinator to handle a multitude of functions under the supervision of the Director of Admissions.

Role and Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services we offer and what to expect from San Antonio Recovery Center.
• Maintains the San Antonio Recovery Center Call Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step by step detail.
• Visits treatment facilities, hospitals and other potential referral sources with marketing material. Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Qualifications And Education Requirements

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Satisfactory drug screen and background check.

Preferred Skills

• Substance abuse treatment history.
• Strong time management and organizational skills.
• Ability to communicate effectively and empathetically with clients and family members.
• EHR systems experience.

Here Is What You Can Expect From Us

San Antonio Recovery Center, a progressive substance abuse treatment organization is committed to the highest quality of patient care. Our ultimate goal is to address the physical, emotional, and mental aspects of treatment, to help each of our patients achieve long-term recovery and an improved quality of life.

San Antonio Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.