Admissions Specialist — Intake & Care Coordination

BayMark Health Services; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

San Antonio Recovery Center is seeking an Admissions Coordinator who is highly organized, professional, and dependable to handle admissions duties under the Director of Admissions. The role involves coordinating with families, clients, and clinical staff and ensuring accurate intake processes.

You will gather financial and insurance information, manage call tracking, support afterhours and weekend inquiries, and maintain documentation in the EHR.

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Satisfactory drug screen and background check.

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services we offer and what to expect from San Antonio Recovery Center.
• Maintains the San Antonio Recovery Center Call Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step by step detail.
• Visits treatment facilities, hospitals and other potential referral sources with marketing material. Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Skills

Time management

Organizational skills

Communication

Empathy

Education

High School diploma or equivalent

Tools

EHR software

Job description

San Antonio Recovery Center is seeking an Admissions Coordinator who is highly organized, professional, and dependable to handle admissions duties under the Director of Admissions. The role involves coordinating with families, clients, and clinical staff and ensuring accurate intake processes.

You will gather financial and insurance information, manage call tracking, support afterhours and weekend inquiries, and maintain documentation in the EHR.