Admissions Coordinator

San Antonio Recovery Center; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

San Antonio Recovery Center seeks a detail-oriented Admissions Coordinator to manage intake, coordinate with clinical staff, and guide families through the admission process. This full-time role requires strong organizational skills, after-hours availability, and accurate data entry into the EHR system, with a focus on compassionate client care.

You will maintain call trackers, collect financial information, and liaise with referral sources to ensure a smooth admissions experience for clients

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver's license.
• Satisfactory drug screen and background check.
• Substance abuse treatment history preferred.
• Experience with EHR systems preferred.

Responsibilities

• Communicates with family members and potential clients about patient care expectations and items to bring at admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary promptly and securely.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into the EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to describe the program and services offered.
• Maintains the Admissions Call Tracker and Admissions Traffic Report.
• Follows the Admissions Process for step-by-step detail.
• Visits treatment facilities, hospitals and other referral sources with marketing materials and reports back to leadership.
• Completes all necessary paperwork prior to client intake.
• Treats clients with dignity and respect and communicates non-judgmentally.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to admissions.
• Maintains professional boundaries with clients.
• Sends emails to staff with updates on new admissions and estimated times of arrival.

Skills

Administrative experience

Time management

Communication

Empathy

Education

High School diploma or equivalent

Tools

EHR systems

Job description

Full-Time Admissions Coordinator

San Antonio Recovery Center is looking for a highly organized, professional, and dependable Admissions Coordinator to handle a multitude of functions under the supervision of the Director of Admissions.

Role and Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services we offer and what to expect from San Antonio Recovery Center.
• Maintains the San Antonio Recovery Center Call Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step by step detail.
• Visits treatment facilities, hospitals and other potential referral sources with marketing material. Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Qualifications And Education Requirements

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver's license.
• Satisfactory drug screen and background check.

Preferred Skills

• Substance abuse treatment history.
• Strong time management and organizational skills.
• Ability to communicate effectively and empathetically with clients and family members.
• EHR systems experience.

Here is what you can expect from us:

San Antonio Recovery Center, a progressive substance abuse treatment organization is committed to the highest quality of patient care. Our ultimate goal is to address the physical, emotional, and mental aspects of treatment, to help each of our patients achieve long-term recovery and an improved quality of life.

San Antonio Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.