Admissions Coordinator

Recovery Centers of America; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A treatment center in New York is seeking an Admissions Coordinator to facilitate and evaluate therapeutic and financial arrangements for incoming patients. This role involves managing patient intake, ensuring compliance with guidelines, and requires a Bachelor's degree in psychology or related field. Strong communication and negotiation skills are critical. The environment is professional with standard office operations and a focus on providing high-quality customer service during patient interactions.

Qualifications

• Experience in admissions in Behavioral Health/substance abuse services preferred.
• Strong decision-making skills.
• Ability to maintain high work quality under deadlines.

Responsibilities

• Facilitate therapeutic, medical, and financial arrangements for incoming patients.
• Ensure financial eligibility setup.
• Provide assessments and coordinate the referral and intake process.

Skills

Strong communication skills

Negotiation skills

Knowledge of HIPAA

Proficiency in Microsoft Office

Understanding of job responsibilities

Customer service

Education

Bachelor's degree in psychology or related field

Associate degree with at least 1 year experience

High School diploma with at least 2 years experience

Job description

POSITION OVERVIEW

The Admissions Coordinator will facilitate and evaluate therapeutic, medical and financial arrangements of incoming patients.

Key Responsibilities

• Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system.
• Ensures financial eligibility setup.
• Assures prompt responses to patient needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians.
• Provides telephone and in-person assessments and initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff.
• Collects and analyzes data related to departmental performance indicators.
• Assists with admission searches, safety search and personal belongings as needed.
• Assists counselors and other senior program staff in crisis intervention as needed.

Qualifications

• Bachelor's degree in psychology or related field OR Associate degree with at least 1 year of experience in similar position OR High School diploma with at least 2 years in a similar position.
• Experience working in admissions in a Behavioral Health and/or substance abuse service will be strongly preferred.
• Knowledge of HIPAA policies and procedures.
• Proficient with Microsoft Office.
• Strong communication and negotiation skills.
• Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; act consistent with available facts, constraints, and anticipated consequences.
• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.
• Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

TRAVEL

Travel is not required for this position.