Admissions Receptionist: Front Desk & CRM Specialist

Bryant & Stratton College Careers; City of Rochester (NY); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Company-paid college tuition for staff

Generous paid time off

Job summary

Bryant & Stratton College is seeking a receptionist to manage front desk operations, answer calls, greet campus visitors, and route inquiries to the appropriate staff. You will maintain accurate CRM records for leads and interviews, handle admissions correspondence, and support the Admissions team.

This role supports the college’s commitment to inclusive, student-focused service. The position offers competitive pay, standard benefits, and room to grow within a nonprofit, career-focused

Qualifications

• Front desk receptionist duties and answering calls; greet visitors and direct to appropriate staff.
• Input and update leads and data in CRM accurately and promptly.
• Process admissions correspondence and assist Admission Office staff as needed.

Responsibilities

• Leads the customer service activities at the point of first contact.
• Answers all incoming calls and directs inquiries at the reception desk professionally.
• Offers assistance and directions to all campus visitors and takes messages as needed.
• Inputs and updates leads and data in the CRM system.
• Processes admissions correspondence and assists Admissions staff.
• Performs other duties as assigned by the Directors of Admissions.

Skills

Detailed Oriented

Microsoft Office

Team Player

Communication

Education

Some college or better

Tools

CRM system

Job description

Bryant & Stratton College is seeking a receptionist to manage front desk operations, answer calls, greet campus visitors, and route inquiries to the appropriate staff. You will maintain accurate CRM records for leads and interviews, handle admissions correspondence, and support the Admissions team.

This role supports the college’s commitment to inclusive, student-focused service. The position offers competitive pay, standard benefits, and room to grow within a nonprofit, career-focused