Receptionist

Bryant & Stratton College; Getzville (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) plan

Tuition assistance for associates and/

Job summary

Bryant & Stratton College is seeking a customer service-focused individual at our Getzville campus to manage initial contacts, assist visitors, and support the Admissions team. You will handle phone inquiries, direct to the correct department, and maintain accurate records in our CRM system, including appointments and interview notes.

The role includes processing Admissions correspondence, supporting the Admissions Office Assistant, and performing additional duties as directed by the Directors

Responsibilities

• Leads the customer service activities at the point of first contact.
• Answers all incoming calls and directs inquiries at the reception desk in a professional manner to the appropriate associate or department.
• Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
• Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
• Processes correspondence for Admissions department as needed.
• Assists Admission Office Assistant as needed.
• Performs all other assigned duties by the Directors of Admissions.

Job description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Job Summary

• Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)
• Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
• Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
• Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
• Processes correspondence for Admissions department as needed.
• Assists Admission Office Assistant as needed.
• Performs all other assigned duties by the Directors of Admissions.

Salary

$33,000- $36,000 ($15.86 - $17.30 per hour) This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.